Summary
Overview
Work History
Education
Software
Work Preference
Skills
Timeline
Open To Work
Hi, I’m

Yaniqua Cooper

Remote Customer Service Representative
Dallas,TX

Summary

Dedicated Remote Customer Service Representative with 25 years of experience in delivering exceptional customer support and claims resolution. Proven track record in problem-solving, active listening, and clear communication, with expertise in navigating multiple computer systems and platforms. Seeking to leverage skills in a remote environment to enhance customer satisfaction and operational efficiency.

Overview

27
years of professional experience

Work History

Allstate
Alpharetta

Remote Customer Service Representative
03.2023 - 03.2026

Job overview

  • Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions to policyholders via phone and digital communication channels while maintaining a high level of professionalism and adherence to company standards.

Next Level Business (Cognizant)
Alpharetta, GA

Customer Claims Representative
03.2022 - 04.2023

Job overview

  • Reviewed and processed customer claims, ensuring accuracy and identifying necessary adjustments by navigating multiple computer systems and verifying data information.
  • Managed incoming calls to assist members with billing inquiries, payment processing, treatment authorizations, and explanations of benefits, consistently delivering quality customer service.
  • Achieved performance goals in efficiency, accuracy, and quality, contributing to enhanced member satisfaction.

Catastrophe Management Solutions
Richardson, TX

Claims Customer Care Representative
07.2009 - 02.2022

Job overview

  • Managed inbound communications to efficiently process first notices of loss and ensured prompt follow-up on claim issues.
  • Monitored the claims process by researching prior losses and maintained compliance through regular updates to adjusters and supervisors.
  • Collaborated with team members to address and resolve claim-related challenges, enhancing overall workflow effectiveness.

Alliance Data Systems
Dallas, TX

Customer Service Representative
04.1999 - 06.2009

Job overview

  • Managed account collections for utility services, ensuring accurate billing and addressing credits and overpayments for commercial and residential clients.
  • Provided support for resolving customer complaints and billing issues, alongside facilitating payment arrangements and account reactivations.
  • Assisted in training new hires and conducted team meetings to implement service floor improvements.

Education

Bryan Adams High
Dallas, TX

GED

University Overview

Software

Microsoft Excel

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart TimeContract Work

Location Preference

Remote

Salary Range

$20/hr - $30/hr

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Coordination
  • Multi-line telephone operations
  • Adaptability and flexibility
  • Complaint handling
  • Escalation management
  • Computer proficiency
  • Payment processing
  • Credit card payment processing
  • 10-key
  • Microsoft Excel
  • Microsoft outlook
  • Calm demeanor
  • Typing proficiency
  • Office equipment proficiency
  • Problem-solving
  • Credit adjustments
  • Multi-task management
  • Call center experience
  • Service upselling
  • Script adherence
  • Technical support
  • Critical thinking

Timeline

Remote Customer Service Representative
Allstate
03.2023 - 03.2026
Customer Claims Representative
Next Level Business (Cognizant)
03.2022 - 04.2023
Claims Customer Care Representative
Catastrophe Management Solutions
07.2009 - 02.2022
Customer Service Representative
Alliance Data Systems
04.1999 - 06.2009
Bryan Adams High
GED
01/1998

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Yaniqua CooperRemote Customer Service Representative