Rachael Prentiss
Winchendon
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Unit Secretary - Medical Surgery
Athol Hospital
Athol, MA
12.2024 - Current
- Managed electronic health records, ensuring accuracy and compliance with HIPAA regulations.
- Facilitated effective communication between healthcare providers and patients to improve overall patient satisfaction.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Coordinated discharge procedures to ensure patients received necessary documentation and clear follow-up care guidance as directed by healthcare professionals.
- Streamlined coordination of patient appointments, consultations, and transportation across multiple departments.
- Managed incoming calls and directed to appropriate department.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Administrative Assistant/Customer Service Representative
Lorden Oil
Ayer, MA
11.2019 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Understand and meet customer needs and expectations on a timely basis. Communicate clearly and present the company in professional manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Organized and maintained accurate physical and digital records in compliance with company policies.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assist with propane and oil route forecasting and maintenance to maximize manpower, ensure delivery efficiencies, as needed, as directed by the Manager.
- Scheduling of propane daily service work, installations, repairs and emergencies to maximize billable time and meet productivity goals, as needed, as directed by the Manager.
- Manage and perform data entry for propane permits as well as scheduling plumbing and fire inspections.
- Billing of propane installation and services calls.
- Estimates and proposals for new oil and propane installs.
- Handle online orders and credit card, check and cash transactions.
Administrative Assistant/Customer Service Representative
Suburban Propane
Marlborough, MA
05.2017 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Create new customer accounts, billing, new customer processes, and various policies and procedures related to product delivery and service.
- Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities.
- Handle administrative, data entry, reporting and reconciliation around asset and inventory controls.
- Assist with propane and oil route forecasting and maintenance to maximize manpower, ensure delivery efficiencies, as needed, as directed by the Manager.
- Assist with scheduling of daily service work, installations, repairs and emergencies to maximize billable time and meet productivity goals, as needed, as directed by the Manager.
- Post and invoice deliveries completed daily, correcting any miss deliveries or price errors.
- Daily inventory of propane, month end/year end inventory including propane storage, tanks, and trucks.
Education
Medical Coding And Billing -
Penn Foster Career School
Scranton, PA03-2026
No Degree -
Mount Wachusett Community College
Gardner, MA01-2014
High School Diploma - undefined
Gardner High School
Gardner, MA05-2013
Skills
- Accurate data entry
- Strong communication skills
- HIPAA compliance
- Adaptable and flexible
- Customer service
- Organization
Timeline
Unit Secretary - Medical Surgery
Athol Hospital
12.2024 - Current
Administrative Assistant/Customer Service Representative
Lorden Oil
11.2019 - 06.2023
Administrative Assistant/Customer Service Representative
Suburban Propane
05.2017 - 11.2019
High School Diploma - undefined
Gardner High School
Medical Coding And Billing -
Penn Foster Career School
No Degree -
Mount Wachusett Community College