Rachael Rankin
Union,KY
Summary
Compassionate healthcare professional with extensive experience in quality care and process optimization. Skilled in fostering strong relationships and enhancing patient satisfaction through personalized attention. Committed to contributing to organizational success while supporting team collaboration and operational efficiency.
Overview
11
11
years of professional experience
Work History
Medical Records Coordinator/Compliance Business Partner
Talbert House Inc.
Cincinnati, OH
09.2023 - Current
- Managed patient records using electronic health record systems.
- Maintained confidentiality of sensitive patient information consistently.
- Trained new staff on records management procedures and best practices.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Purged outdated files.
- Developed KPIs which enabled tracking of employee productivity levels.
- Collaborated with senior management teams to identify and address organizational challenges, utilizing data-driven insights.
Technical Support Representative
RDI Corporation
Latonia, KY
06.2021 - 09.2023
- Responded to customer requests, providing tailored recommendations that addressed specific needs and enhanced overall satisfaction.
- Develops highly empathetic client relationships and has earned a reputation for exceeding service standard goals.
- Collaborated with staff members to improve customer service experience, contributing to exceeding team goals through high client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Analyzes customer service trends to discover areas of opportunity and provide feedback to management.
Package Handler
DHL Express
Erlanger, KY
07.2017 - 03.2021
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
- Verified quantity and description of materials received by checking merchandise against the packing list.
- Stored and secured packages in designated areas to minimize risk of damage and theft.
- Strapped items down over protective padding to ensure secure transportation.
- Communicated with supervisors to report delays and issues with shipments, facilitating timely resolutions.
Package Handler
Amazon
Hebron, KY
01.2017 - 07.2017
- Shipped material by boxing, packing, labeling, and preparing related documents to ensure timely dispatch.
- Maintained accurate records of incoming and outgoing packages to support logistics operations.
- Verified documentation and condition of freight to uphold quality standards and prevent shipping errors.
- Followed verbal and written instructions to properly move and ship products.
- Maintained a clean, orderly work environment free of hazards.
Certified Nursing Assistant
Brookdale Assisted Living
Edgewood, KY
12.2015 - 01.2017
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported patients' oral and personal hygiene by assisting with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Facilitated engaging group activities to enhance patient mood, support memory retention, and provide enjoyable experiences.
- Managed cleanliness and organization of patients' rooms, group living areas, and nurse stations to ensure a safe and welcoming environment.
Technical Support Representative
Convergys
Erlanger, KY
01.2015 - 11.2015
- Managed high call volumes while addressing technical support inquiries efficiently.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured, and maintained computer systems and network connections.
- Configured hardware and software to establish effective workstations for employees.
- Generated performance reports to identify trends and inform support strategies.
Education
Master of Science - Health Administration
Northern Kentucky University
Highland Heights, KY12-2025
Bachelor of Science - Health and Human Services
Northern Kentucky University
Highland Heights, KY12-2022
Associate of Arts - Health Sciences
Gateway Community And Technical College
Edgewood, KY12-2019
Skills
- Healthcare Regulations
- HIPAA compliance
- Accreditation Management
- Records management
- Risk and Compliance
- Internal Audit Experience
- Legal compliance
- Microsoft Office
- Best practices
- Detail Oriented
- Work Area Organization
- Problem-solving skills
- Written communication
- Customer Experience
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Medical Records Coordinator/Compliance Business Partner
Talbert House Inc.
09.2023 - Current
Technical Support Representative
RDI Corporation
06.2021 - 09.2023
Package Handler
DHL Express
07.2017 - 03.2021
Package Handler
Amazon
01.2017 - 07.2017
Certified Nursing Assistant
Brookdale Assisted Living
12.2015 - 01.2017
Technical Support Representative
Convergys
01.2015 - 11.2015
Master of Science - Health Administration
Northern Kentucky University
Bachelor of Science - Health and Human Services
Northern Kentucky University
Associate of Arts - Health Sciences
Gateway Community And Technical College