Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Rowland

Huntsville,AL

Summary

Proven to excel in high-pressure environments, I utilized my exceptional customer service alongside effective time management at Longhorn Steakhouse and Waffle House, enhancing guest experiences and fostering frequent and recurring business. My ability to manage multiple tasks effectively led to a significant improvement in service efficiency and customer satisfaction, showcasing a strong work ethic and a results-driven approach.

Overview

2
2
years of professional experience

Work History

Server

Longhorn Steakhouse
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly while attentive to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated strong relationships with regular customers.
  • Set positive tone for dining experience as first point of contact for incoming guests.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server Assistant

Longhorn Steakhouse
11.2023 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Transported dirty utensils, dishes, and trays to kitchen to help staff function efficiently.
  • Maintained a clean and organized dining area by routinely cleaning floors, wiping surfaces, and discarding trash.

Server

Waffle House
11.2022 - 11.2023
  • Served food and beverages promptly while being attentive to customers' needs
  • Create a warm and welcoming environment for guests before, during, and after their meal
  • Serve and handle up to 20 tables at a given time while distributing orders efficiently and accurately
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Cashier

America's Thrift Stores
08.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Virgil I. Grissom High School
Huntsville, AL
05.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

Longhorn Steakhouse
11.2023 - Current

Server Assistant

Longhorn Steakhouse
11.2023 - Current

Server

Waffle House
11.2022 - 11.2023

Cashier

America's Thrift Stores
08.2022 - 11.2022

High School Diploma -

Virgil I. Grissom High School

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Rachael Rowland