Rachael Shafer
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
Work History
Associate Gallery Leader
Restoration Hardware
01.2022 - Current
- Boldly coach, lead and develop the team to promote a positive and dynamic environment through the brands values and beliefs
- Continuously drives result through team engagement, empowerment and accountability
- Increase gallery results through product knowledge and client engagement.
Store leader
Kate spade
08.2018 - 01.2022
- Drove positive results in three dynamic locations within the DMV area, Tyson's galleria, DC city center and Pentagon City
- Supported overarching company goals by working with district managers and senior executive leadership to ensure sales metrics and staff performance are consistently met
- Manage, develop and coach associates and conduct weekly check-ins providing positive/constructive feedback, ensuring high levels of diplomacy and confidentiality.
Store Manager
Fendi
07.2013 - 08.2018
- Analyze the business, propose and implement action plans to improve results, generate sales for each product category
- Continually act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
- Propose and successfully execute in-store and out of store activities: Sister Door events, Pop-up locations, etc
- Motivate employees to maximize team spirit, to promote teamwork and to maintain harmonious staff relations.
Store Manager
Mulberry
10.2012 - 07.2013
- Proactively instruct clients and staff on product through in-store training, store events, and outreach efforts
- Collaborate with surround store leaders, business and hotels to ensure brand awareness along with continued networking efforts to grow business.
Boutique Manager
Christian Dior
11.2010 - 10.2012
- Increased boutique business 63% within two years
- Ensuring the highest level of customer service throughout the store in line with Brand expectations
- Responsible for smooth daily operations of boutique, including merchandising, personnel, stock availability, security, housekeeping
Education
B.S in Retail Marketing Management, Degree Received, 2/09 -
Johnson & Wales University
Providence, RIA.S in Fashion Merchandising, Degree Received, 5/08 -
Johnson & Wales University
Providence, RISkills
- Staff Development
- Training and mentoring
- Inventory Control
- Motivating Teams
- Recruitment and hiring
- Business Planning
- Sales Planning
- Sales Statistics Analysis
- Client Base Retention
Timeline
Associate Gallery Leader
Restoration Hardware
01.2022 - Current
Store leader
Kate spade
08.2018 - 01.2022
Store Manager
Fendi
07.2013 - 08.2018
Store Manager
Mulberry
10.2012 - 07.2013
Boutique Manager
Christian Dior
11.2010 - 10.2012
B.S in Retail Marketing Management, Degree Received, 2/09 -
Johnson & Wales University
A.S in Fashion Merchandising, Degree Received, 5/08 -
Johnson & Wales University
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