Rachael Shockler
Springtown,Tx
Summary
Innovative and dedicated IT specialist with 14 years experience in healthcare. Focused on providing premier customer service, an efficient trainer, self motivated and detailed oriented.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Provider Solutions Specialist
HCA ITG
Coppell, TX
08.2018 - 04.2022
- Worked on team that was product owner of 10+ physician facing applications. Responsibilities for these included installation, training, analytics, utilization and support, including collaboration with other teams and outside vendors
- Creation of training and other team collateral
- Provide support for provider facing projects, including being team lead for projects, participation in project meetings, pre go live deliverables, such as testing and training, and go live elbow support for providers
- Build and maintain relationships by rounding, collaborating and providing problem resolution in a timely manner
- Provide timely information/solutions to the team and providers that is relevant to their job function or workflow
- Collaboration on process improvement initiatives
- Mentor and provide support for team members
- Conduct biweekly one on one's with 4 team members
- Provision and validate access for providers and their staff, including HL7 integration.
HIS Systems Liaison/HIM Specialist
Medical City Weatherford
Weatherford, TX
04.2008 - 08.2018
- Participated in and provided go live support for projects such as CPOE, physician entered documentation, and front end dictation
- Provided onboarding, support and ongoing education for providers on the use of the EHR, including CPOE, physician entered documentation , Discharge Desktop and frontend dictation
- Built and tested physician facing screens in EHR
- Implemented an Auto Incomplete Record Routine that improved workflows within the HIS department.
- Created competencies and educational material for providers
Education
Associate Of Arts And Sciences - General Studies
WEATHERFORD COLLEGE
Bachelors Of Science - Health Informatics
WGU
05.2017
Skills
- Implementation Support
- Customer Experience
- Organization and Time Management
- Strong Communication and Interpersonal Skills
- Software Testing and Validation
- Eagerness to Learn New Technologies
- Solution Delivery and Selling
- Client Needs Assessment
- Best Practices and Methodologies
- Training
- Issue resolution
Certification
- Comp TIA Project+
- Comp TIA Healthcare Technician
- CIW
Timeline
Sr. Provider Solutions Specialist
HCA ITG
08.2018 - 04.2022
HIS Systems Liaison/HIM Specialist
Medical City Weatherford
04.2008 - 08.2018
Associate Of Arts And Sciences - General Studies
WEATHERFORD COLLEGE
Bachelors Of Science - Health Informatics
WGU