Rachael Skiera
Bozeman,MT
Summary
Customer oriented service professional with 10 years of experience in the food and beverage service industry. Well-versed in driving sales, building customer loyalty, and providing exceptional service. Eager to meet customer needs by offering appropriate solutions that serve both customers and fellow team members. Proven track record of consistently meeting and exceeding sales goals and delivering a quality experience for both customer and team.
Overview
8
8
years of professional experience
Work History
Beertender
MAP Brewing Company
01.2023 - Current
- Utilized effective communication skills when interacting with customers and coworkers
- Demonstrated ability to multi-task efficiently during peak hours by managing time, systems, and communication among fellow staff effectively
- Verified customer identification to support legal age requirements for consumption of alcoholic beverages
- Fostered supportive and uplifting environment for guests and team alike
Personal Trainer
World Gym
01.2022 - 01.2023
- Promoted client education on benefits of an active lifestyle and proper nutrition
- Formulated personalized health and fitness protocols for more than 20 clients, specified to their desired results, current fitness level, and identified areas of improvement
- Assessed biofeedback markers
Lead Bartender
The Office Bar, The Lodge at McGregor Lake
01.2018 - 01.2022
- Trained staff in a number of different systems including; mixology, systems operation, task management, and customer relations
- Demonstrated ability to multi-task efficiently during peak hours by managing time, systems, and communication among fellow staff effectively
- Verified customer identification to support legal age requirements for consumption of alcoholic beverages
- Introduced a new level of proficiency to existing systems, while regarding business traditions and established environment
Education
Associate of Applied Science - K-12 Physical Education
University of Montana Western
MT07-2021
Skills
- Level 1 Cicerone
- ServeSafe Certified
- Sales promotion
- Effective Communication
- Task Proficiency
- Time Management
- Client Engagement
References
Available upon request.
Timeline
Beertender
MAP Brewing Company
01.2023 - Current
Personal Trainer
World Gym
01.2022 - 01.2023
Lead Bartender
The Office Bar, The Lodge at McGregor Lake
01.2018 - 01.2022
Associate of Applied Science - K-12 Physical Education
University of Montana Western