Rachael Slusher
Forest Park,Ohio
Summary
Motivated self-starter with over 20 years of customer service and leadership experience. Seeking a position with a company offering growth opportunities. Skilled in communication and customer service, adept at diffusing difficult situations. Detail-oriented multitasker and problem solver. Proficient in various computer programs including WMS, OTM/EPORT, Manhattan, SAP, Lean, FourKites, Orbits, Excel, Word, Epic, Meditech, Expanse, Cerner, Waystar, DDE, Inovalon, ERP, EMR/EHR, Oracle Health, ChartLogic, and ZirMed.
Overview
25
25
years of professional experience
Work History
Medicare Claims Analyst
Bottom Line Systems
Crescent Springs, KY
01.2019 - Current
- Primarily responsible for thorough review of managed care contracts and comparison of such contracts against government payer claims to identify underpayments for the assigned client. Examine claims and calculate reimbursement based on contract terms to determine accuracy of payment through use of various reports and supporting documentation. Prepare and submit correspondence such as letters, emails, online inquiries, appeals, adjustments, reports and payment posting. Monthly average performance metrics listed below:
- Monthly id average goal: $80,000.00
- My monthly id average: $108,245.00
- My monthly average collections: $104,560.00
Part-time Manager
Donut Spot
Fairfield, Ohio
01.2012 - Current
- Completed store opening preparations by 3am.
- Provided expert advice on baked goods selection and managed orders through direct and phone interactions.
- Handled pricing, packaging, and payment processing tasks effectively.
- Maintained consistent organization of trays, display cases, and ingredient bins.
- Supported baker in various cooking tasks.
- Monitored and adjusted inventory to meet demand fluctuations.
- Managed store closing procedures efficiently.
Dispatcher/Customer Service Rep III
ES3 Wholesale Grocers
Mason, Ohio
01.2014 - 01.2019
- Scheduling inbound, outbound, UPS, and shuttle orders.
- Prioritizing customer requirements.
- Responsible for coordination and management of the load efficiency in order to remain cost effective.
- Providing BOL and Manifest Detail Reports to immediate supervisors and customers as requested.
- Liaison amongst customers, drivers, and production management.
- Ensuring all aspects of health and safety are adhered to.
- Handling carrier complaints and directing them to appropriate departments when necessary.
- Data entry and maintenance in WMS, Lean, Eport, OBS, Manhattan Scale, SAP, and Fourkites.
Dietary
Tri-county Extended Care
Fairfield, Ohio
01.2011 - 01.2014
- Head cook responsible for meal preparation adhering to dietary guidelines for nursing home residents.
- Highly skilled in communicating with patients, relatives, nurses, and physicians on the subject of patients’ prescribed diets.
- Data entry of food preferences, allergy and diet adjustments.
- Ordering and Billing of Tube feeding products as well as facility dietary supplements.
- Discharge and Readmit residents into facility database.
Head Bartender
Coconutz Night Club
Monroe, Ohio
01.2004 - 01.2011
- Engaging, polite, entertaining, responsible, fast thinker, multi-tasker while remaining organized.
- Scheduling special occasions such as parties, banquets or sporting events.
- Supervise multiple positions of bar operations.
Personnel Recruiter
CBS Personnel
Norwood, Ohio
01.2000 - 01.2003
- Primarily responsible for thorough review of managed care contracts and comparison of such contracts against government payer claims to identify underpayments for the assigned client. Examine claims and calculate reimbursement based on contract terms to determine accuracy of payment through use of various reports and supporting documentation. Prepare and submit correspondence such as letters, emails, online inquiries, appeals, adjustments, reports and payment posting. Monthly average performance metrics listed below:
- Monthly id average goal: $80,000.00
- My monthly id average: $108,245.00
- My monthly average collections: $104,560.00
Education
Diploma -
Fairfield High School
Fairfield, OhioSkills
- Over 20 years of customer service experience My excellent communication and customer service skills have given me a knack for turning irate people into happy customers
- Motivated self starter with both the willingness and dedication to take on new responsibilities
- Multi-tasker
- Problem solver
- Detail Oriented
- Experienced Leader
- Able to succeed in any work environment
- Well versed in the following computer programs: WMS, OTM/EPORT, MANHATTAN, SAP, LEAN, FOURKITES, Orbits, Excel, Word, EPIC, Meditech, Expanse, Cerner, Waystar and DDE
Timeline
Medicare Claims Analyst
Bottom Line Systems
01.2019 - Current
Dispatcher/Customer Service Rep III
ES3 Wholesale Grocers
01.2014 - 01.2019
Part-time Manager
Donut Spot
01.2012 - Current
Dietary
Tri-county Extended Care
01.2011 - 01.2014
Head Bartender
Coconutz Night Club
01.2004 - 01.2011
Personnel Recruiter
CBS Personnel
01.2000 - 01.2003
Diploma -
Fairfield High School