Rachael Sosnowski

• Manage and motivate 10 employees to be productive and engaged in work.
• Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Lead cross-functional teams to achieve project goals, fostering collaboration and innovation.

• Led all aspects of strategic project development and implementation, ensuring delivery of products and services within the Defined scope.
• Successfully manage the implementation of SaaS solutions, leading to a 20% increase in client satisfaction and a 15% reduction in project costs.
• Collaborate closely with Sales, Training Services, Consulting, and Product to manage processes and exceed client expectations.
• Define project goals, establish timelines, and strategic plans, ensuring timely delivery of milestones.
• Own all project amendments and tracking within Salesforce.
• Conduct client-facing presentations to key stakeholders, fostering strong business relations.
• Utilize Microsoft Planner to streamline project management processes, enhancing efficiency and productivity.
• Presented at the 2024 EDGE User Conference, delivering four presentations to over 100 attendees.

• Managed the execution of projects according to established objectives, timelines, and costs.
• Oversaw the implementation process of software, maintaining timely delivery of milestones.
• Utilized Salesforce and Microsoft platforms to document client progress and communicate updates.
• Conducted client-facing presentations to introduce the implementation process and highlight software features.
• Achieved a client satisfaction rate of 95% or above, resulting in positive survey feedback.
• Recognized as iCreate award winner for Q2 of 2023 for exhibiting company values.

• Oversaw operations for a fast-paced medical practice with three doctors and two physician assistants, specializing in surgical, medical, and cosmetic dermatology.
• Led growth initiatives, resulting in a 30% increase in the cosmetic practice by implementing pricing revisions and reintroducing fillers.
• Managed payroll, inventory tracking, vendor communication, and IT support to streamline operations.
• Conducted staff training sessions on medical and cosmetic procedures, ensuring high-quality service delivery.
• Ensured practice compliance with governmental regulations and maintained a professional office environment.

• Managed spa facility operations, including guest areas, to create a serene environment conducive to relaxation.
• Led hiring and training initiatives for new employees, ensuring alignment with spa procedures and standards.
• Coordinated with vendors to select products that enhance the spa experience for guests.
• Earned Forbes Five Star Rating for Trump International Hotel, The Spa by Ivanka Trump, through exceptional customer service training and execution.
• Developed and executed a successful marketing and public relations strategy, contributing to increased client engagement.
• Produced monthly client reports addressing key initiatives and statistics to drive business growth.
• Achieved financial goals by implementing a retail sales plan and overseeing daily spa operations.

• Spearheaded progressive management initiatives for a leading dermatology and aesthetic procedures practice in Washington, D.C.
• Implemented transformative changes to the practice's revenue model, driving increased profitability.
• Managed the portfolio of product lines and aesthetic procedures, including body contouring injectables, to optimize offerings.
• Achieved an impressive average annual sales growth of 30% for dermatological products over three consecutive years.

Deans List/Division I Athlete