Rachael Toler
Phoenix,AZ
Summary
Dynamic Receptionist/Data Entry Manager with a proven track record at Urbantails Pet Resort, enhancing front desk operations and client satisfaction. Excelled in organization and customer relations, streamlining processes for increased efficiency. Skilled in data entry and verbal communication, adept at managing multiple priorities with a professional demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Data Entry Manager
Urbantails Pet Resort
03.2020 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Halifax Christian School
Halifax, VA05.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office Administration
- File Management
- Schedule Management
- Document Management
- Multi-line telephone operation
- Professional Demeanor
- Calendar Management
Certification
Data analytics certificate
Front desk receptionist certification
Timeline
Receptionist/Data Entry Manager
Urbantails Pet Resort
03.2020 - 03.2024
High School Diploma -
Halifax Christian School
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