Rachael Torres
Summary
Customer Service Specialist with a strong commitment to community service and exceptional patient relations. Proven ability to enhance patient experiences through effective communication and problem-solving skills. Background includes extensive experience in customer service, administration, and management, contributing to improved patient satisfaction and quality of care.
Overview
18
18
years of professional experience
Work History
PSR II
Sutter Health
Davis, CA
10.2022 - Current
- Welcoming patients, scheduling appointments, processing incoming referrals, verifying insurance eligibility and benefits, and reviewing authorizations. Complying with all organizational, local, state, and federal regulations, code policies, and procedures. Processing copayments and leading coordination of safety for the department.
Contact Center Representative
Travis Credit Union
Vacaville, California
02.2022 - 09.2022
- Handled account inquiries and transactions while resolving issues for credit union members.
Maintained high standards of customer service by addressing varied concerns.
Showcased ability to learn and implement financial regulations and procedures effectively.
Customer Boarding and Call Back
Westamerica Bank
Fairfield, California
11.2019 - 05.2020
- Administered customer boarding processes, guaranteeing precise account setups and record accuracy.
Handled customer inquiries and follow-up calls, enhancing support for banking products.
Maintained regulatory compliance through diligent operational practices.
Store Manager
Footaction
Fairfield, California
02.2011 - 03.2015
- Directed retail store operations, optimizing sales processes, inventory oversight, and team leadership.
Executed customer service strategies that improved satisfaction rates and fostered repeat clientele.
Encouraged a positive workplace atmosphere, contributing to improved employee engagement.
Personal Assistant
Century 21 Epic
Fairfield, California
02.2008 - 02.2011
- Provided vital administrative assistance to real estate agents by managing communications and scheduling appointments.
Coordinated property listings, ensuring accuracy and timely updates.
Demonstrated exceptional organizational and time management skills while overseeing various tasks simultaneously.
Education
Associate of Arts - Liberal Arts
Solano Community College
Fairfield, California, CASkills
- Effective communication with clients
Understanding of regulations and policies
Crisis response strategies
Referral to community services
Assessment of aid program eligibility
Data management systems
Timeline
PSR II
Sutter Health
10.2022 - Current
Contact Center Representative
Travis Credit Union
02.2022 - 09.2022
Customer Boarding and Call Back
Westamerica Bank
11.2019 - 05.2020
Store Manager
Footaction
02.2011 - 03.2015
Personal Assistant
Century 21 Epic
02.2008 - 02.2011
Associate of Arts - Liberal Arts
Solano Community College