RACHAEL VILLALOVOS
San Antonio,TX
Summary
Personable and dedicated Customer Service Representative with extensive 26 years of experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Commercial Property Manager
Saremco
San Antonio, TX
06.2023 - Current
- Managed day-to-day operations of 8 commercial properties including scheduling repairs and responding to emergencies.
- Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints.
- Supervise contractors and maintenance staff for services and repairs to property.
- Manage the recurring manual billings (water, sewer, electric, etc.)
- Coordinate collection efforts of accounts receivable. This will include the preparation of past due statements and correspondence with delinquent tenants.
Administrative Assistant
Nighthawk Inc.
San Antonio, TX
06.2009 - 06.2023
- Answer phone calls in a professional and courteous manner
- Direct phone inquires to the appropriate staff member
- Use computer word processing, spreadsheet, and database software to prepare reports, emails, and documents
- Process accounts payable and receivable ensuring timeliness and accuracy of information
- Maintain files and records as required
- Confidentiality in handling of all business.
Customer Service Representative in the E&I Ops
United Healthcare Group
San Antonio, TX
12.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding benefits and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Care Management Associate
Aetna Health Insurance Company
09.2005 - 03.2009
- Received incoming calls from providers who needed to start a pre-certification for a member's surgery or procedure
- Also assisted member's on how to start the pre-certification process and assisted with any other questions or concerns.
Education
Certificate - Medical Assisting
San Antonio College of Medical and Dental Associates
01.1996
High School Diploma -
Brackenridge High School
01.1989
Skills
- Exceptional communication skills
- Professional telephone demeanor
- Quick learner
- Time management abilities
- Active listening
- Teamwork and Collaboration
- Problem-solving abilities
- Typing proficiency
- Medical terminology knowledge
- Computer Proficiency
References
References available upon request.
Timeline
Commercial Property Manager
Saremco
06.2023 - Current
Customer Service Representative in the E&I Ops
United Healthcare Group
12.2021 - 03.2022
Administrative Assistant
Nighthawk Inc.
06.2009 - 06.2023
Care Management Associate
Aetna Health Insurance Company
09.2005 - 03.2009
Certificate - Medical Assisting
San Antonio College of Medical and Dental Associates
High School Diploma -
Brackenridge High School
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