Rachael Waldo
Springboro,OH
Summary
Versatile professional with a background in psychology and diverse experience across customer service, case management, social work, and teaching. Committed to pursuing opportunities within the field of psychology to advocate for and support individuals facing challenges. Passionate about helping others and dedicated to continuous growth and excellence in every role.
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-12
Springboro School District
02.2024 - Current
- Facilitate learning activities in various subject areas for students in grades K-12.
- Implement lesson plans provided by regular teachers and adapt as needed to meet student needs.
- Maintain positive and inclusive classroom environment conducive to learning.
- Manage classroom behavior and ensure adherence to school policies and procedures.
- Communicate effectively with school staff, students, and parents/guardians.
- Demonstrate flexibility and adaptability in responding to changing classroom dynamics and needs.
Intensive Stabilization Support- Case Manager
Greater Cincinnati Behavioral Health
05.2022 - 07.2023
- Provided intensive case management services to a diverse caseload of clients with severe mental illnesses such as schizophrenia, bipolar disorder, depression, and anxiety.
- Collaborated with interdisciplinary teams to develop and implement individualized treatment plans addressing clients' housing, financial, medical, and mental health needs.
- Assisted clients in securing low-income housing options, navigating government assistance programs (e.g., food stamps, SNAP benefits), and accessing community resources.
- Supported clients in developing and maintaining coping skills to manage symptoms and improve overall functioning.
- Facilitated medication adherence by educating clients about their prescribed medications, monitoring compliance, and coordinating with healthcare providers as needed.
- Conducted regular assessments to evaluate clients' progress, identify barriers to stability, and adjust intervention strategies accordingly.
- Advocated for clients' rights and needs within various systems, including housing authorities, social service agencies, and legal entities.
- Provided crisis intervention and support to clients experiencing suicidal ideation, psychiatric emergencies, or other acute crises.
- Demonstrated empathy, patience, and cultural competence in working with clients across diverse age ranges, backgrounds, and life circumstances.
Customer Service- Supervisor
HomeGoods
10.2020 - 02.2024
- Provided exceptional customer service to ensure a positive shopping experience for customers.
- Demonstrated product knowledge and familiarity with store layout to effectively guide customers and answer their questions.
- Trained new associates on store procedures, customer service standards, and product knowledge.
- Acted as a point of contact for resolving customer complaints and escalated issues, demonstrating strong problem-solving skills and professionalism.
- Collaborated with coworkers to maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
- Contributed to a positive team culture by fostering communication, cooperation, and strong work ethic among coworkers.
Education
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, OH04.2023
Associate of Arts - Psychology
Sinclair Community College
Dayton08.2021
Skills
- Assessment and Case Planning
- Resource Coordination
- Communication and Problem Solving
- Interpersonal Relationship Building
- Leadership
- Adaptability
- Crisis Management
- Conflict Resolution
- Empathy and Advocacy
Additional Information
- Lead and coach a high school lacrosse team, fostering skill development, teamwork, and sportsmanship among student athletes while promoting a culture of dedication and excellence on and off the field.
Languages
Spanish
Limited Working
Timeline
Substitute Teacher, K-12
Springboro School District
02.2024 - Current
Intensive Stabilization Support- Case Manager
Greater Cincinnati Behavioral Health
05.2022 - 07.2023
Customer Service- Supervisor
HomeGoods
10.2020 - 02.2024
Bachelor of Arts - Psychology
University of Cincinnati
Associate of Arts - Psychology
Sinclair Community College
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