Rachael Williams
Tulsa,OK
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Waterfront Grill
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
MA/phlebotomist
Women’s Health Group
01.2023 - 11.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Server
Charlestons
09.2022 - 09.2023
- Team lead: I worked to help others on the floor while keeping up with my tables and providing excellent service throughout the shift while keeping up with shift leading duties.
- Worked in the office after hours to help with cahoots and counting the drawers as well as correcting hours to send checks to the hosts and kitchen.
Server
Golf suites
09.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
- Managed pro shop inventory efficiently, maintaining optimal stock levels and attractive merchandise displays.
- Boosted sales of golf equipment and apparel by offering expert advice on product selection to customers.
Education
Pre Nursing - Science
Tcc
Tulsa, OKMedical Assisting And Phlebotomy - Science
Tulsa Tech
Owasso, OK05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- First Aid Certification - American Red Cross.
- OSHA Certified
Timeline
Server
Waterfront Grill
10.2023 - Current
MA/phlebotomist
Women’s Health Group
01.2023 - 11.2024
Server
Charlestons
09.2022 - 09.2023
Server
Golf suites
09.2021 - 08.2022
Pre Nursing - Science
Tcc
Medical Assisting And Phlebotomy - Science
Tulsa Tech
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