Rachael Wiltrout
Minneapolis,MN
Summary
Motivated and results-driven professional with a proven track record of success in various industries. Strong communication and interpersonal skills. Excels in collaborating effectively with diverse teams. Exceptional problem-solving abilities and keen eye for detail ensure accuracy and efficiency in all tasks. Committed to continuous learning and professional development. Actively seeks new challenges to enhance skills and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Certified Pharmacy Technician
Hy-Vee Pharmacy
05.2018 - 01.2024
- Maintained exceptional customer service in all interactions
- Communicated effectively and efficiently with insurance companies, doctors, and patients
- Completed fast and accurate prescription data entry into the Mckesson Enterprise system
- Ensured proper billing of insurance companies and handling insurance issues in a timely manner
- Completed Rapid and PCR COVID-19 testing
- Followed proper instructions and gave COVID-19 vaccines
- Created and managed the schedule for the pharmacy department staff
Order Entry Technician- certified
AlixaRx Pharmacy
04.2022 - 10.2022
- Communicated effectively and efficiently with insurance companies, doctors, and patients
- Maintained exceptional customer service in all interactions
- Completed fast and accurate prescription data entry into the Framework and DocuTrack system
- Answer customers' questions, and provide information on procedures or policies
Senior Certified Pharmacy Technician
Walgreens
06.2015 - 01.2018
- Obtained national certification through the Pharmacy Technician Certification Board
- Obtained highest level of promotion as senior certified pharmacy technician
- Managed inventory and ensured accurate stock and cost
- Created returns for excess inventory, returned merchandise and outdated supply
- Trained new employees on company procedures
- Resolved conflicts ranging from patient complaints to supply issues
- Handled unresolved insurance issues, data entry, and phone calls
Education
Vocational training - undefined
06.2015 - 05.2015
Skills
Team collaboration
Pharmacy and customer records management
Secure storage of medications
Confidentiality and HIPAA
Receiving incoming supplies
Drug safety
Medication dispensing
Answering customer questions
Drug inventory management
Data entry
Multitasking and organization
Attention to detail
Insurance verification
Insurance billing
Pharmacy operations
Insurance reconciliation
Staff leadership
Customer service
Supporting pharmacy operations
Attendance oversight
Timeline
Order Entry Technician- certified - AlixaRx Pharmacy
04.2022 - 10.2022
Certified Pharmacy Technician - Hy-Vee Pharmacy
05.2018 - 01.2024
Senior Certified Pharmacy Technician - Walgreens
06.2015 - 01.2018
Pharmacy Technician - Vocational training,
06.2015 - 05.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPersonal development programsAccomplishments
- Supervised team of 4 staff members.
- Trained all new pharmacy technicians on pharmacy policies, procedures and best practices.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Facilitated the implementation of a new drug inventory system.
Languages
English
Native or Bilingual
Certification
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Software
Enterprise
McKesson
Docutrak
Grouper