Rachael Zartman
Leesburg,VA
Summary
Ability to function at a high level in a wide variety of settings and think outside the box.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Loudoun Internal Medicine Associates
Leesburg, VA
09.2021 - Current
- Checked patient insurance, demographic and health history to keep information current
- Handled patient payments for billing purposes
- Managed master calendar by scheduling appointments for providers based on optimal patient loads and clinician availability
- Managed multi-line phone system and provided optimal patient experience
- Managed over 50 customer calls per day
- Adhered to strict HIPAA guidelines to protect patient privacy
General Manager
Copperwood Tavern
Ashburn, VA
09.2018 - 06.2021
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Assessed financial statements and reports to evaluate employee performance, develop targeted improvements and implement changes
- Managed hiring process and ensured quality of training
- Implemented systems for reopening after Covid-19 Quarantine
- Creating schedules for all employees (Host, server, bartender) to be able to handle high volume business with optimal guest satisfaction
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Head Bartender
Blue Goose Cantina
Dallas, TX
04.2012 - 06.2017
- Certified in Food Handler and ServSafe
- Poured and prepared mixed drinks for over 100 customers daily and created new libations to draw in additional clientele
- Organized sales and cashier reports, counted cash drawer with 100% accuracy and took inventory
- Mentored numerous bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, exceeding daily sales goals and sanitation regulations
- Maintained presentable and well-stocked bar to meet all customer needs and satisfaction
Education
Associate of Science - General Studies
Collin County Community College District
Plano, TX12.2017
Skills
- Microsoft Suite
- Quick learner
- Client satisfaction and conflict resolution
- Dependability
- Efficient multi-tasker
- Staff training and development
- Employee scheduling
- Verbal and written communication skills
- Operations management
- Data entry
- Managed and lead inventory
Additional Information
Timothy Fitzpatrick
Legum Fitzpatrick PLC
Portfolio Manager
fitzpatricktim.m@gmail.com
571-449-0825
Veronika Slaninova
Copperwood Tavern
Bar Manager
vvslaninova@gmail.com
304-433-7793
Timeline
Medical Receptionist
Loudoun Internal Medicine Associates
09.2021 - Current
General Manager
Copperwood Tavern
09.2018 - 06.2021
Head Bartender
Blue Goose Cantina
04.2012 - 06.2017
Associate of Science - General Studies
Collin County Community College District