Rachael L. Reed
Colorado Springs,CO
Summary
Knowledgeable and dedicated customer service professional with experience in the administration, outdoor education, and animal care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Highly motivated, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing as a young professional.
Overview
7
7
years of professional experience
Work History
Bartender, Server
Broadmoor
12.2022 - Current
- Follow Forbes 5-star standards and keep up to date on Forbes training
- Coordinate with the restaurant team to ensure high-end service
- Attend to the detail and presentation of each order
- Prepare and maintain ingredients by following recipes
- Adhere to proper alcohol handling, sanitation, and safety procedures
- Multitasking high level of communication and service while maintaining attention to detail in drink preparation.
Education Mentor
Cheyenne Mountain Zoo
10.2022 - Current
- Lead a 5 person team in the development of new customer centered program
- Developed curriculum for camps
- Worked with many species of animals for presentations
- Safely packed and transported animals to and from the zoo
- Manage events of groups of up to 30 participants with a team as well as individually
- Taught classes in ecology, conservation, and painting.
- Mediated interaction between animals and guests, providing a defining moment while also ensuring the safety of both the animal and the guests
Server & Spa Concierge
Omni Grove Park Inn
10.2021 - 08.2022
- Maintained high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Resolved complaints promptly and professionally
- Assisted management with inventory control and stock ordering.
Accounting Representative
Allegiant Property Management
04.2021 - 09.2021
- Database Management
- Worked with a 3-person team to perform accounting tasks for 64 separate HOAs
- Wrote training manuals for processing closings
- Trained new hires in the department
- Deposited and processed payment of dues, fees, and fines
- Invoiced fees
- Bank reconciliations.
Customer Service E-Agent
Winter Park Resort
01.2020 - 04.2020
- Assisted guests with resort information at the base and on-mountain contact areas, face-to-face and over the phone
- Answered guest emails, phone inquiries, and social media comments promptly and accurately with emphasis on sales, problem-solving, conflict resolution, and service or service recovery
- Worked in a 3-person team to manage questions and concerns regarding closures due to COVID-19.
Outdoor Educator
YMCA Snow Mountain Ranch
04.2017 - 10.2017
- Constructed, organized, and orchestrated age-specific lessons in wetland ecology, local history, orienteering, and forest ecology
- Individually managed school groups of up to 19 kids for 8 hours a day in the field
- Developed and conducted nature seminars, hikes, and team-building activities.
Education
Bachelor of Science - Wildlife Biology
Murray State University
01.2017
Computer Programming -
Pasco-Hernando State College
01.2021
Skills
- Excellent Customer Service
- Professional Writing
- Teaching
- Teamwork
- Detail Oriented
- Database Management
Volunteer Experience
- Assateague Island National Seashore, VA, 2016
- WNC Nature Center, NC, 2022
- Garden of the Gods Nature Center, CO, 2023
Timeline
Bartender, Server
Broadmoor
12.2022 - Current
Education Mentor
Cheyenne Mountain Zoo
10.2022 - Current
Server & Spa Concierge
Omni Grove Park Inn
10.2021 - 08.2022
Accounting Representative
Allegiant Property Management
04.2021 - 09.2021
Customer Service E-Agent
Winter Park Resort
01.2020 - 04.2020
Outdoor Educator
YMCA Snow Mountain Ranch
04.2017 - 10.2017
Bachelor of Science - Wildlife Biology
Murray State University
Computer Programming -
Pasco-Hernando State College
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