RACHAL HOSTON
Accounts Payable Analyst
Monroe,LA
Summary
Professional with experience in Accounts Payable and Administration. A proficient manager of high volumes of invoices, streamlined procedures, and financial data reconciliation. Advanced Microsoft Excel functions and ERP systems enhance operational efficiency. Ability to build and sustain vendor relationships, resolve discrepancies, and facilitate accurate, timely payments. Excellent organizational skills, adherence to tight deadlines, and high quality standards. Motivated by new challenges, I bring a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work autonomously, swiftly acquire new skills, and deliver results effectively
Overview
11
11
years of professional experience
Work History
ACCOUNTS PAYABLE ANALYST
Brightspeed
Charlotte, NC
2023.03 - Current
- Reduced invoice approval time by 30% through prompt follow-ups and timely vendor responses
- Resolved any disputes or discrepancies by building relationships with vendors and providing timely payments
- Processed and reconciled over $1M in vendor invoices every month using Excel, ensuring 99.9% accuracy in payments
- Reduced overdue invoices by revising the payment schedule and coordinating with vendors to ensure timely payments
- Implemented a new ERP system in 9 weeks to improve the efficiency of the accounts payable process flow.
LEAD AP SPECIALIST ADVANCED
Lumen/CenturyLink
Monroe, LA
2018.09 - 2023.03
- Created a filing system that reduced the number of lost documents by 80% and improved data retrieval by 50%
- Processed 50 daily invoices using Microsoft Excel, converting paper documents to electronic format for AP system
- Reduced the backlog of vendor inquiries by reviewing inquiries and forwarding them to appropriate individuals
- Improved Accounts Payable performance by resolving transaction-related issues more effectively
- Tracked vendor W-9 info for tax reporting, lowering missing W-9s from 15% to 7% in 6 months.
SPECIALIST II
CenturyLink
Monroe, LA
2016.12 - 2018.09
- Completed tasks within tight timelines, maintaining high-quality standards in collaboration with team leads
- Monitored call and email volume metrics and created daily reports to highlight areas for improvement
- Scanned and indexed about 2,000 documents daily for archiving within the SAP system
- Validate and process data from OCR using image software, providing data to the team for further analysis
- Increased accuracy of document filing by 20% and reduced average time taken for scanning and indexing by 25%.
OFFLINE SUPPORT REPRESENTATIVE
CenturyLink
Monroe, LA
2013.02 - 2016.12
- Improved customer satisfaction by 98% over 3 months by actively listening and empathizing
- Successfully resolved more than 500 software, hardware, network, and system issues for customers promptly
- Logged all incidents in ticketing systems ensuring all details were logged accurately
- Monitored incoming calls and emails during peak periods, reducing the wait time to less than 5 minutes.
CUSTOMER SERVICE REPRESENTATIVE
Albany Finance
Bastrop, LA
2012.09 - 2013.02
- Demonstrated a consistently high level of professionalism in effectively addressing inquiries and concerns from challenging customers.
- Managed customer complaints with courtesy and efficiency, ensuring a positive customer experience.
- Delivered exceptional customer service to guarantee overall satisfaction, greeting customers by name and fostering positive relationships.
- Conducted precise and timely data entry tasks to maintain accurate records.
- Utilized computer systems for recording loan and credit applications, disbursing funds, and managing loan information.
- Interviewed loan applicants, gathering personal and financial data to facilitate application completion.
- Prepared and typed various documents, including loan applications, closing documents, legal paperwork, letters, forms, government notices, and checks using computer systems.
- Presented loan terms and repayment schedules to customers, accepting payments on accounts.
- Conducted credit checks by contacting credit bureaus, employers, and other reporting sources to assess applicants' creditworthiness and personal references.
- Communicated with customers via mail, telephone, or in-person to convey decisions on application acceptance or rejection.
Education
BACHELOR OF ART IN PSYCHOLOGY -
University of Louisiana at Monroe
05.2023
Skills
Data entry
Persistence
Self-starter
Expense Reports
Relationship-builder
Superb attention to detail
Solution focused mindset
Documents management
Strong multi-tasking skills
Customer Service & support
Fast-paced contact environment
Task completion within timelines
Independent & strong collaborative skills
Clear communication both written & verbal
Dependable and Responsible
- MS Office
- Problem-Solving
- Self-Motivated
- Good Telephone Etiquette
- Multitasking Abilities
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
ACCOUNTS PAYABLE ANALYST
Brightspeed
2023.03 - Current
LEAD AP SPECIALIST ADVANCED
Lumen/CenturyLink
2018.09 - 2023.03
SPECIALIST II
CenturyLink
2016.12 - 2018.09
OFFLINE SUPPORT REPRESENTATIVE
CenturyLink
2013.02 - 2016.12
CUSTOMER SERVICE REPRESENTATIVE
Albany Finance
2012.09 - 2013.02
BACHELOR OF ART IN PSYCHOLOGY -
University of Louisiana at Monroe