Racheal Arua
Lakewood,WA
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills in [Skill] and [Skill].
Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion.
Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained in [Area of expertise] and [Area of expertise].
Hardworking [Job Title] with reliable, safety-conscious mindset and [Number] years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading and unloading trucks and order picking and packing.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Ramp Agent
McGee Air Services
Mcgee Air Services , WA
10.2023 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Maintained accurate records of all GSE used throughout shift.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Prepared detailed reports summarizing activities performed during shift.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Protected customers' baggage from loss, theft and damage.
- Connected electrical power units and service hoses to aircraft.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Collected, sorted and checked baggage tags against flight lists.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Used scanners to track parcel information, condition or receipt.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Secured items in truck by strapping over protective padding.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Used digital database to keep records of units and stock moved.
- Packed boxes and stock using organizational guidelines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Crew Trainer
McDonald's Restaurant
Lakewood, WA
01.2018 - 12.2022
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Created detailed reports on employee performance metrics for senior management review.
- Organized team building activities to foster a positive work environment among crew members.
- Participated in recruiting events, representing organization's commitment to quality training.
- Provided technical support related to software applications used in course delivery.
- Stayed up to date on requirements of all team positions to optimize training.
- Delivered group and individual needs-based training to personnel.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Kept training materials updated with regulatory, procedural or policy changes.
- Planned and delegated group and individual work assignments to trainees.
- Assisted in hiring crew members to expedite on-boarding process.
- Selected and assigned instructors to conduct training.
- Assessed training needs through surveys, interviews with employees or focus groups.
Processor
Trident Seafoods
Seattle , WA
06.2015 - 05.2017
- Provided assistance to underwriters in the review process of loans.
- Conducted credit checks on applicants to determine financial stability.
- Researched customer accounts and ensured timely payments were made.
- Developed and implemented safety protocols for the team.
- Maintained daily logs of labor and equipment used on-site.
- Ensured all workers adhered to company policies and procedures.
- Conducted regular performance reviews with crew members.
- Provided guidance, direction, and technical assistance to crew members.
- Resolved conflicts between workers in a timely manner.
- Coordinated with other departments to ensure project deadlines were met.
- Identified areas of improvement for increased efficiency and productivity.
- Created detailed reports on job progress and submitted them to management on time.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Scheduled staff shifts based on project needs and availability.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Assigned rotating work schedules to maximize coverage and maintain productivity.
- Rolled out new processes to achieve operational excellence.
- Prepared and planned worksites to help jobs run smoothly.
Education
High School Diploma -
John F Kennedy High School Guam
Tamuning 05-2011
Skills
- Ground Support Services
- Ramp Generator Operation
- Inclement Weather Tolerance
- Aircraft refueling
- Aircraft Safety Checks
- Ramp Checklist Completion
- Problem-Solving
- Arrival/departure procedures
- Safety Procedures
Timeline
Ramp Agent
McGee Air Services
10.2023 - Current
Crew Trainer
McDonald's Restaurant
01.2018 - 12.2022
Processor
Trident Seafoods
06.2015 - 05.2017
High School Diploma -
John F Kennedy High School Guam