Racheal Baumgart
Depew,NY
Summary
Dynamic employee with a strong work ethic and exceptional customer service skills. Proven ability to engage guests and enhance satisfaction, while efficiently managing high-volume duties. Great time management skills, ability to learn new tasks and great leadership skills. Looking to expand my career path with a company I can grow with.
Overview
2027
2027
years of professional experience
Work History
Server
Schwabls
West Seneca, NY
05.2024 - Current
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer transactions efficiently, handling cash and electronic payments accurately.
- Addressed guest inquiries and concerns promptly, enhancing overall satisfaction levels at the restaurant.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Longhorn Steakhouse
Cheektowaga
2020 - 2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume periods.
- Collaborated with kitchen staff to streamline order preparation and improve service speed.
- Trained new servers on menu items and restaurant protocols to enhance team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Polish Villa
Cheektowaga
2003 - 2020
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in fast-paced environment.
- Assisted in menu training, familiarizing staff with food offerings and specials to improve service quality.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Arranged and delivered drop off catering orders
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted in training new staff on restaurant procedures and menu knowledge.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
LPN
McGuire Group
West Seneca
2015 - 2018
- Administered medications and treatments in accordance with established protocols.
- Assisted in patient assessments and monitored vital signs for changes.
- Provided emotional support and education to patients and families regarding care plans.
- Collaborated with healthcare teams to implement individualized care strategies.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Education
Licensed Practical Nursing - Nursing
Trocaire
Buffalo, NY06.2014
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Punctual and reliable
- Time management
- Adherence to high customer service standards
Timeline
Server
Schwabls
05.2024 - Current
Server
Longhorn Steakhouse
2020 - 2024
Server
Polish Villa
2003 - 2020
LPN
McGuire Group
2015 - 2018
Licensed Practical Nursing - Nursing
Trocaire