Racheal Humphrey
Volant,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Earth Sun Moon
Grove City, PA
07.2014 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to customer emails and social media platforms.
Education
High School Diploma -
Penn Foster High School
925 Oak Street Scranton, PA 18515 USA12.2019
Skills
- Consultative Sales
- Complaint Resolution
- Call Management
- Product Knowledge
- Account Updating
- Shipping Procedures Understanding
- Call Center Operations
- Order Fulfillment
- Call Center Experience
- Product Sales
- Spreadsheets
- Client Relations
- Customer Service
- Complaint Handling
- Live Chat Support
- Microsoft PowerPoint
- Microsoft Outlook
References
References available upon request.
Timeline
Customer Service Representative
Earth Sun Moon
07.2014 - 01.2024
High School Diploma -
Penn Foster High School
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