Racheal Humphrey
Volant,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Earth Sun Moon
07.2014 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to customer emails and social media platforms.
Education
High School Diploma -
Penn Foster High School
925 Oak Street Scranton, PA 18515 USA12.2019
Skills
- Consultative Sales
- Complaint Resolution
- Call Management
- Product Knowledge
- Account Updating
- Shipping Procedures Understanding
- Call Center Operations
- Order Fulfillment
- Call Center Experience
- Product Sales
- Spreadsheets
- Client Relations
- Customer Service
- Complaint Handling
- Live Chat Support
- Microsoft PowerPoint
- Microsoft Outlook
References
References available upon request.
Timeline
Customer Service Representative
Earth Sun Moon
07.2014 - 01.2024
High School Diploma -
Penn Foster High School
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