Overview
Work History
Education
Skills
Timeline
Generic

Racheal Johnson

Nampa,ID

Overview

7
7
years of professional experience

Work History

Customter Service Representive

MTM Transportation
10.2022 - Current
  • scheduled rides for members medical appointments with a proficient and accurate manner
  • handle calls at a sometimes high call volume
  • follow protocols given and approved by individuals health plan/MTM
  • verify information through medical facilities and/or offices
  • treated each individual with professional, kind customer service

Tech Support

ADT Security
04.2022 - 09.2022
  • assisted customers calling in to trouble shoot their alarm systems, cameras, doorbells, or other security related devices
  • followed guided flows to ensure every step was taken to resolve customer's issue
  • empathized with escalated customers to provide the best customer service to resolve core issues
  • provided great customer service and knowledge to each customer engaged with
  • set up appointments for both virtual and on site technicians

Clerk

Big Smoke
01.2022 - 06.2022
  • provided excellent customer service to each individual
  • assisted customers in finding products
  • stocked products
  • kept products clean and organized
  • accurately reported inventory count
  • handled customer money/change while proceeding to check out

Assistant Manager, Customer Service

Family Dollar
02.2021 - 12.2021
  • lead and navigate other employees for a successful work day
  • assist customers to reach the highest level of satisfaction possible
  • morning/nightly paperwork
  • counting and documentation of deposits and store safe daily
  • stocking store/unloading freight/setting up assigned displays throughout store in most presentable and organized manner

Direct Service Provider

Aspire Human Services
07.2017 - 01.2021
  • assisted individuals with disabilities succeed in their everyday living; including assistance with daily nutrition, success in taking medications, and any further assistance with everyday hygiene
  • completion of everyday data; keeping track of individuals progress with each assigned program, ensuring availability of any adaptive equipment needed for success, as well as recordings of their daily meal intake
  • assistance with basic household chores to ensure cleanliness and safety of individuals home

Education

GED -

Twin Falls Senior High School
Twin Falls
04.2009

Skills

  • Customer service skills
  • Communication
  • Organization
  • Team leader
  • Hard worker

Timeline

Customter Service Representive

MTM Transportation
10.2022 - Current

Tech Support

ADT Security
04.2022 - 09.2022

Clerk

Big Smoke
01.2022 - 06.2022

Assistant Manager, Customer Service

Family Dollar
02.2021 - 12.2021

Direct Service Provider

Aspire Human Services
07.2017 - 01.2021

GED -

Twin Falls Senior High School

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Racheal Johnson