Racheal Keaveny
Bakersfield,CA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Quality Control
Electric Embroidery
08.2024 - Current
- Improved product quality by overseeing implementation of stricter quality control measures.
- Implemented quality control measures, consistently delivering high-quality products to clients.
- Implemented quality control measures to maintain high standards of products and services.
- Oversaw quality control efforts, ensuring products met or exceeded customer expectations.
- Increased order accuracy by implementing a thorough quality control system.
- Reduced data errors through meticulous quality control measures and staff training.
Hostess
Toasted
02.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Customer Service Representative
Air Force
03.2019 - 01.2024
- Engaging with customers via phone, email and in person to provide information or resolve issues
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated scheduling and appointments for staff, optimizing time management and resource allocation.
Senior Fitness Specialist
United States Air Force
03.2019 - 01.2024
- Provided exceptional customer service by promptly addressing concerns or feedback from clients regarding their experience at the facility.
- Promoted a positive workout environment by maintaining clean, organized, and fully operational fitness facilities.
- Educated clients on proper exercise techniques, reducing the risk of injury while maximizing results.
- Developed targeted marketing strategies that attracted new clientele through social media outreach, community events, and referrals.
- Coordinated special events including charity fundraisers or themed workout challenges designed to boost client engagement and participation rates in various programs.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Utilized effective record-keeping system for tracking customer information.
Education
Nursing - Healthcare
Bakersfield Community College
Bakersfield, CA01.2028
Skills
- Administrative Support
- Computer Literacy
- Data Entry
- Highly Organized
- Phone Skills
- Scheduling
- Time Management Skills
- Critical Thinking
- Complaint resolution
- Payment Processing
- Paperwork Processing
- Appointment Scheduling
- Microsoft Office Suite
- Filing
Timeline
Quality Control
Electric Embroidery
08.2024 - Current
Hostess
Toasted
02.2024 - 08.2024
Customer Service Representative
Air Force
03.2019 - 01.2024
Senior Fitness Specialist
United States Air Force
03.2019 - 01.2024
Nursing - Healthcare
Bakersfield Community College
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