Racheal Roberts
Mount Pleasant,MI
Summary
Dynamic and dedicated professional with a strong background in customer service and food safety from Soaring Eagle Casino & Resort. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in inventory management and maintaining high sanitation standards, consistently delivering exceptional dining experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Team Dining Associate
Soaring Eagle Casino & Resort
Mount Pleasant, MI
04.2025 - 10.2025
- Delivered exceptional dining service to guests in a fast-paced environment.
- Responded to customer inquiries to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas for guest comfort.
- Tempered food and refreshed salad bar hourly, maintaining freshness through effective item rotation from freezer.
Prepared Foods Associate
Green Tree Co-Op
Mount Pleasant, MI
04.2023 - 01.2024
- Prepared healthy dishes for deli, ensuring prompt, friendly service to customers while meeting sales, margin, and labor goals through consistent production, maintaining product quality and food safety standards.
- (989) 772-3221
- Collaborated with teams to develop sustainable practices within the co-op.
- Assisted customers in selecting eco-friendly products and services.
- Managed inventory by tracking stock levels and placing orders.
Apparel Team Associate
Walmart
Mount Pleasant, MI
05.2022 - 09.2023
- Assisted customers with fitting room needs and jewelry inquiries, maintaining cleanliness and organization of store.
- Assisted customers with product inquiries and locating items in the store.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions efficiently at the checkout counter.
- Provided customer support via phone, addressing inquiries and enhancing overall service experience.
Receptionist
Hoilday Inn
Mount Pleasant, Michigan
06.2021 - 03.2022
- Welcomed guests at hotel entrance, fostering a positive first impression.
- Handled phone calls and directed inquiries to staff, facilitating efficient issue resolution.
- Addressed guest requests promptly during stay, contributing to overall satisfaction.
- Scheduled reservations while maintaining accurate booking records for operational efficiency.
Child Care Provider
Victory Child Care Center
PLEASANT, MI
01.2019 - 01.2020
- Planned and implemented age-appropriate educational programs and activities.
- Supervised daily activities for children, ensuring safety and engagement.
- Delivered feeding and changing services for children aged 1-2 years, fostering a nurturing environment to support their development.
- Communicated effectively with parents regarding children's progress and needs.
- Kelli McDonald, (989) 772-1834
Education
Mount Pleasant High School
Mount Pleasant, MISuccess VCL
Vestaburg, MISkills
- Food safety
- Sanitation practices
- Kitchen collaboration
- Inventory management
- Eco-friendly practices
- Menu memorization
- Customer service
- Dining area maintenance
- Anticipatory service
- Guest satisfaction focus
- Clear and effective communication
- Verbal communication
- Time management
- Adaptability to challenges
- Creative problem solving
- Attention to detail
- Flexibility in scheduling
- Stress tolerance
- Strong work ethic
- Leadership/Teamwork
- Guest satisfaction focus
Honors and Awards
Artwork selected for Art Show, 2008 and 2010
Skills and Experience
- Soup Kitchen, 2017, Volunteered at the Soup Kitchen, 2017
- Animal Shelter, 2017, Volunteered at the Animal Shelter, 2017
- 2016, 2017, Experienced Job Shadowing, 2016 and 2017
Timeline
Team Dining Associate
Soaring Eagle Casino & Resort
04.2025 - 10.2025
Prepared Foods Associate
Green Tree Co-Op
04.2023 - 01.2024
Apparel Team Associate
Walmart
05.2022 - 09.2023
Receptionist
Hoilday Inn
06.2021 - 03.2022
Child Care Provider
Victory Child Care Center
01.2019 - 01.2020
Mount Pleasant High School
Success VCL