Racheal Trask
Spring Grove,VA
Summary
I am a highly-motivated employee with the desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional team collaboration skills. Adept at working effectively unsupervised and quickly mastering new skills. I am always open to learning new skills to widen my horizon and take on other responsibilities where growth is available.
Overview
2026
2026
years of professional experience
Work History
Towne Member Care Rep II
TowneBank
Suffolk, Virginia
09.2025 - Current
- Assist members with account inquiries and service requests.
- Resolve member issues through effective communication and problem-solving.
- Collaborate with team members to improve member care processes.
- Participate in training sessions aimed at improving customer service processes and procedures.
- Maintain accurate records of all interactions with members in accordance with company policy.
- Provide customer service to members by responding to inquiries and resolving complaints in a timely manner.
Remote Sr. Customer Inquiry Specialist
Old Point National Bank
Hampton, VA
10.2021 - 09.2025
- Coordinated with other departments to ensure efficient workflow processes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Worked effectively in team environments to make the workplace more productive.
Fast Food Cashier
Tropical Smoothie Cafe
Carrollton, VA
2010 - 2012
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Assisted in preparing food items such as sandwiches or salads when necessary.
Fast Food Cashier
Bojangles'
Carrollton, VA
2009 - 2010
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
- Inspected orders to make sure they were accurate before handing them to customers.
- Took orders, prepared foods and processed payments in full-service establishment.
Stocker
Bloom
Carrollton, VA
2008 - 2008
- Organized inventory on shelves according to store layout and product categories.
- Restocked merchandise promptly to maintain optimal product availability for customers.
- Collaborated with team members to ensure efficient stock rotation and freshness.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Snack Bar Attendant
Smithfield Skate
Smithfield, VA
2007 - 2007
- Served snacks and beverages efficiently to customers at Smithfield Skate.
- Operated cash register accurately for customer transactions and sales.
- Assisted in restocking inventory to ensure product availability.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
Associate of Science - Health Science
Virginia Peninsula Community College
Hampton, VA08-2021
Associate of Science - Social Science
Virginia Peninsula Community College
Hampton, VA08-2019
High School Diploma -
Smithfield High School
Smithfield06-2010
Skills
- Customer service
- Team collaboration
- Time management
- Multitasking
- Effective communication
- Record keeping
- Adaptability to change
- Typing speed and precision
References
References available upon request.
Timeline
Towne Member Care Rep II
TowneBank
09.2025 - Current
Remote Sr. Customer Inquiry Specialist
Old Point National Bank
10.2021 - 09.2025
Fast Food Cashier
Tropical Smoothie Cafe
2010 - 2012
Fast Food Cashier
Bojangles'
2009 - 2010
Stocker
Bloom
2008 - 2008
Snack Bar Attendant
Smithfield Skate
2007 - 2007
Associate of Science - Health Science
Virginia Peninsula Community College
Associate of Science - Social Science
Virginia Peninsula Community College
High School Diploma -
Smithfield High School