Racheal Walker
Jackson,MS
Summary
Authorized to work in the US for any employer Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Am willing to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Application Specialist
YoungWilliams
07.2023 - Current
- Documented clients' issues and processes of resolution.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- SNAP, TANF, Energy Assistance, Medicaid application, check status of applications, childcare assistance.
- Managed over 50 customer calls per day.
Production Technician
Faurecia Automotive Seating
06.2018 - 05.2023
- Responsible for assembling and testing manufactured goods before implemented for internal use or marketed to general public. Ensure products are working exactly as intended and are free of defects or other issues.
- Assembled 230 seats per day.
Telephone Interviewer
Southern Research Group
05.2021 - 06.2021
- Conduct phone research interviews and surveys, recruit and screen potential respondents for participation in qualitative research studies and determine how each respondent's answers align with study specifications and/or quotas.
- Managed over 100 customer calls per day.
Call Center Agent
MISSISSIPPI
04.2015 - 12.2018
- Obtains client information by answering telephone calls; verifying information, answering questions, providing information
- Maintains communication equipment by reporting problems
- Identify and escalate issues to supervisor
- Document all call information according to standard operating procedures.
- Managed over 50 customer calls per day.
Education
Associate of Applied Science - Medical Office Technology
Holmes Community College
Ridgeland, MS08.2024
High school diploma or GED -
Jim Hill High School
Jackson, MS05.2014
Skills
- Typing
- Basic Computer Skills
- Filing & organization
- Medical terminology
- Customer service
- Data entry
Timeline
Application Specialist
YoungWilliams
07.2023 - Current
Telephone Interviewer
Southern Research Group
05.2021 - 06.2021
Production Technician
Faurecia Automotive Seating
06.2018 - 05.2023
Call Center Agent
MISSISSIPPI
04.2015 - 12.2018
Associate of Applied Science - Medical Office Technology
Holmes Community College
High school diploma or GED -
Jim Hill High School
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