Rachel Aguilar
Midland,TX
Summary
Highly-motivated employee with over a decade of parts experience with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Working effectively unsupervised and quickly mastering new skills.
Dependable parts sales professional with a track record of success with diligent and skilled attention to customers needs. Understands needs of retail customers and service professionals and can deliver top-notch support for different requests. Professionally communicates with both internal and external customers and consistently exceeds expectations. Team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty. Parts specialist bringing strong sales and customer service abilities combined with expert knowledge of parts. Good at solving customers' service problems and promoting products.
Overview
24
24
years of professional experience
Work History
Parts Specialist
Munters International
Amesbury, Massachusetts
10.2023 - Current
- Answer inquiries, resolve problems and finalize parts sales by telephone or email.
- Review catalogs and computer databases to search and locate correct parts for customer according to unit serial number
- Update customer and vendor accounts with each purchase to support accurate billing.
- Respond to inquiries from internal staff members about part specifications or availability.
- Provide customers with technical advice regarding parts information and availability.
- Research pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Manage vendor relationships by ensuring that orders were filled accurately and on time.
- Coordinate shipping arrangements for outbound orders as needed.
- Process customer PO's insuring all information is accurate.
Parts Clerk 11
CUMMINS SALES AND SERVICE
Albuquerque, NM
10.2014 - 01.2021
- Reviewed catalogs and computer databases to search and locate correct parts for the customers engine according to their ESN.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Read catalogs, or computer displays to determine what parts are required for repair.
- Completed service quotes for service department and then delivered parts to technicians, by hand, forklift, or handcart.
- Purchased OEM parts for field technicians and service department.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Helped with inventory, and warehouse duties.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand.
- Ran cycle counts, to properly manage inventory counts.
- Provided after hours parts support on call duty, for both parts and service dept.
Data Entry Clerk
Dona Ana County
Las Cruces, NM
04.2009 - 10.2014
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Adhered to strict data confidentiality policies to prevent information leakage.
Home Health Aide
Coordinated Home Health
Las Cruces, NM
02.2001 - 02.2009
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Managed patient transportation and appointment scheduling.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
Associate of Applied Science - Library Science
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.2010
Skills
- Customer Service
- Good Work Ethic
- Critical Thinking
- People Skills
- Computer Skills
- Problem-Solving Skills
- Relationship Building
- Problem Resolution
- Planning & Organizing
Timeline
Parts Specialist
Munters International
10.2023 - Current
Parts Clerk 11
CUMMINS SALES AND SERVICE
10.2014 - 01.2021
Data Entry Clerk
Dona Ana County
04.2009 - 10.2014
Home Health Aide
Coordinated Home Health
02.2001 - 02.2009
Associate of Applied Science - Library Science
New Mexico State University - Dona Ana Community College