Rachel Alexan
New Smyrna Beach,FL
Summary
Office manager with experience in customer service, billing, and administrative support. I currently handle all customer service, phone calls, emails, quotes, shipping and receiving, billing and invoicing, payroll, accounting, inventory and purchasing and quality control on anodized parts.
Overview
20
20
years of professional experience
Work History
Office Manager
Decorative Electro Coatings, Inc
Daytona Beach, FL
09.2006 - Current
- Assists in receiving incoming parts and preparing outgoing shipments. Manages inventory organization to facilitate efficient shipping processes. Supports team members in maintaining accurate records of shipments.
- Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintains accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Manages daily office operations, ensuring efficient workflow and communication among departments.
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Handles telephone communications to maintain operational efficiency and enhance client relations.
- Finalizes quotes to ensure accurate client communication.
- Assists in processing payroll for employees on a weekly basis. Supports the maintenance of accurate payroll records and documentation. Helps resolve payroll discrepancies and inquiries from staff.
- Processes customer invoices and payments accurately. Assist in maintaining organized records of accounts receivable. Supports team in resolving billing discrepancies efficiently.
- Achieves timely vendor payments through effective management of accounts payable processes. Enhances operational efficiency by identifying and resolving payment discrepancies.
- Assists in maintaining product quality through regular inspections. Supports teams in identifying defects and implementing corrective actions. Contributes to the development of quality assurance protocols.
- Assists in maintaining cleanliness and organization of facilities. Supports team in daily cleaning tasks to ensure a safe environment. Contributes to inventory management of cleaning supplies.
- Conducts regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Inspects incoming and outgoing materials for accuracy and quality.
Education
High School Diploma -
Deltona High School
Deltona, FLSkills
- Customer service
- Office administration
- Office management
- Billing
- Administrative support
- Mail handling
- Employee supervision
- Supply management
- Phone and email etiquette
- Customer service management
Timeline
Office Manager
Decorative Electro Coatings, Inc
09.2006 - Current
High School Diploma -
Deltona High School