Rachel Anderson
Philadelphia,PA
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Project Manager, Technology
Communities In Schools
12.2022 - Current
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Managed and motivated growing Salesforce team to be productive and engaged in work.
- Oversaw the Salesforce Administrative work to ensure that the systems were working smoothly and effectively for all users.
- Successfully managed the development and implementation of a new Grants Management Portal that handles millions of dollars of passthrough donations a year
Salesforce Administrator
Communities In Schools
12.2020 - 12.2022
- Sole Salesforce Administrator for the office managing tight deadlines in a fast-paced environment.
- Managed 10-20 administrative requests a week
- Grew Staff engagement with Salesforce by 25%
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Assisted with the implementation and launch of a new Salesforce CRM and a new service desk system for the online community
- Managed multiple smaller projects for the organization and met project deadlines without sacrificing build quality.
- Maintained schedules to meet key milestones at every project phase.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Senior Associate of Constituent Engagement
Communities In Schools
10.2017 - 12.2020
- Lead and managed CIS’ first two annual national network-wide Giving Days from initiation to closing.
- Lead the creation and implementation of a multi-million dollar national direct mail fundraising pilot program.
- Project manager for all aspects direct response fundraising and advocacy engagement including, mail, email, and phone.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Increased number of direct response donations by 30%
Senior Manager of Nonprofit Development
Good360
10.2015 - 08.2017
- Provided strong leadership to enhance team productivity and morale in order to meet daily, weekly, and quarterly goals
- Created and implemented processes and communication strategies to grow the network of nonprofit partners and increase engagement
- Worked with several departments to establish new giving programs and promote them within the network
- Trained and managed a team to meet daily, weekly, and quarterly goals
- Used digital marketing strategies and phone communication to increase membership and revenue for Good360
- Worked as a program manager on some of the organization’s largest in-kind donation programs with Fortune 500 companies
- Increased net assets by 28% in 2016 through successful team management and development tactics
- Increased efficiency of the organization’s largest retail donation program from 65% to 99%
Team Lead/Donor Relations Specialist
Dialogue Direct / Children International
12.2012 - 10.2015
- Acquired quality, sustainable donors for Children International through face-to-face fundraising
- Developed fundraising techniques and scripts to pursue and obtain donors and trained staff in skills
- Developed managed, and motivated teams of 5-10 fundraisers in sales and donor relations
- Ranked 3rd out of 500 employees as highest producing fundraiser in first year
- Maintained a top 10 ranking while training and managing a team of employees
- Trained 5 fundraisers who ranked in the top 10 during their time with the company
Education
Bachelor of Science - Anthropology, History
Longwood University
Farmville05.2011
Skills
- Project Management
- Agile methodology
- Project planning
- Scope management
- Client relationship management
- Cross-functional communication
- Team leadership
Certification
- Certified ScrumMaster (CSM)
- Certified Salesforce Administrator
- Currently working on PMP
Timeline
Sr. Project Manager, Technology
Communities In Schools
12.2022 - Current
Salesforce Administrator
Communities In Schools
12.2020 - 12.2022
Senior Associate of Constituent Engagement
Communities In Schools
10.2017 - 12.2020
Senior Manager of Nonprofit Development
Good360
10.2015 - 08.2017
Team Lead/Donor Relations Specialist
Dialogue Direct / Children International
12.2012 - 10.2015
Bachelor of Science - Anthropology, History
Longwood University
- Certified ScrumMaster (CSM)
- Certified Salesforce Administrator
- Currently working on PMP
Similar Profiles
Amal KassemAmal Kassem
Student Support Coordinator at Communities in SchoolsStudent Support Coordinator at Communities in Schools
Charles J. Tate JrCharles J. Tate Jr
Site Coordinator at Communities in SchoolsSite Coordinator at Communities in Schools
Crystal Lee ZavalaCrystal Lee Zavala
Children's Activity Coordinator at Communities In SchoolsChildren's Activity Coordinator at Communities In Schools