Rachel Angelo
Dispatcher/Receptionist
Etna ,OH
Summary
Well-rounded Dispatcher/Receptionist offering eight years of experience in busy transportation departments, both on the road and in an office environment. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued.
Overview
9
9
years of professional experience
Work History
Transportation Dispatcher/Receptionist
Southwest Licking School District
08.2022 - Current
- Delivered exceptional customer service to individuals contacting school’s call center for support and assistance.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
- Utilized dispatch and school enrollment software to enter routing and pupil information.
- Tracked pupil ridership data to facilitate efficient routing of buses.
School Bus Driver
Southwest Licking School District
09.2020 - 08.2022
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Worked closely with school administration and transportation to maintain smooth operations.
School Bus Driver
Lake Local Schools
07.2015 - 05.2019
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Communicated information to parents to promote good communication and transparency.
- Maintained Ohio commercial driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Education
Bachelor Of Arts - History
Allegheny College
Meadville, PACPC - Medical Coding
AAPC
Salt Lake City, UTSkills
- Effective Communications
- Data Entry
- Critical Decision-Making
- Administrative and Office Support
- Customer Relations
- Route Planning and Adjustments
- Calendar and Scheduling Software
- Dispatching personnel
- Multi-Line Phone Systems
- Spreadsheet tracking
- Medical terminology knowledge
Timeline
Transportation Dispatcher/Receptionist
Southwest Licking School District
08.2022 - Current
School Bus Driver
Southwest Licking School District
09.2020 - 08.2022
School Bus Driver
Lake Local Schools
07.2015 - 05.2019
Bachelor Of Arts - History
Allegheny College
CPC - Medical Coding
AAPC
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