Rachel Armstrong
Choctaw,OK
Summary
Branch Lead with a proven track record in member service and problem-solving. Achieved operational excellence by exceeding member satisfaction benchmarks. Skilled in training teams and maintaining compliance, fostering strong relationships to enhance service delivery and expand the member base. Reliable and detail-oriented professional dedicated to excellence.
Overview
23
23
years of professional experience
Work History
Branch Lead
Farmers Insurance Federal Credit Union
10.2002 - Current
- Resolve member and associate issues and counseled associates.
- Oversee daily branch activities, ensuring smooth operation and adherence to company policies and procedures.
- Maintain relationships with business units to assist members with financial needs.
- Developed strong relationships with Farmers Employees, DM's and Agent's resulting in an expanded member base.
- Assisted Branch Manager in the selection process for future branch bankers.
- Oversee transactions and practices to comply with Credit Union policies, procedures and internal audit requirements.
- Achieved operational excellence by consistently exceeding performance in member service satisfaction surveys.
- Train employees on Credit Union policies and procedures.
Education
High School Diploma -
Choctaw High School
Choctaw, OK05.1982
Skills
- Member service
- Problem-solving
- Attention to detail
- Teamwork
- Multitasking
- Reliability
Timeline
Branch Lead
Farmers Insurance Federal Credit Union
10.2002 - Current
High School Diploma -
Choctaw High School
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