Rachel Baires
Fort Worth
Summary
Proactive Unit Secretary known for excellent customer service and strong organizational skills. Experienced in coordinating patient care workflows and facilitating communication between teams, contributing to enhanced patient satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Unit Secretary
NICU
11.2021 - Current
- Coordinated patient admissions and discharges, ensuring seamless communication between healthcare teams.
- Managed scheduling for medical staff, optimizing workflow and enhancing operational efficiency.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with regulations.
- Facilitated interdepartmental communication, improving collaboration among nursing and medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Education
High School Diploma -
O.D. Wyatt High School
Fort Worth, TXSkills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Incoming call management
- HIPAA compliance
- Unit secretary training
- Medical office administration
Languages
Spanish
Professional Working
Timeline
Unit Secretary
NICU
11.2021 - Current
High School Diploma -
O.D. Wyatt High School