Rachel Bice
Nashville,TN
Summary
Proven leader in sales and business development, with a track record of driving revenue growth and profitability optimization at Verizon. Expert in competitive analysis and sales process improvement, I excel in sales strategy development and coaching. Achieved significant market share expansion through strategic planning and innovative solutions, demonstrating exceptional industry expertise and leadership. Skilled Business Development leader offering 12 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
15
15
years of professional experience
Work History
Director of Sales and Business Development
Verizon
Nashville, TN
03.2024 - Current
- Conducted market research to identify emerging trends and opportunities for growth within the industry.
- Manage, mentor, and develop a high performing sales organization ensuring they have the tools and resources needed to succeed.
- Analyze market trends, customer needs, and the competitive landscape within Tennessee.
- Established new business partnerships by identifying potential clients and presenting tailored solutions.
- Expanded market share with the introduction of innovative product offerings and targeted marketing campaigns.
- Cultivated long-term relationships with key accounts, ensuring high client satisfaction and repeat business.
- Streamlined sales processes for increased efficiency, leading to faster deal closures and improved profitability.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
- Assisted Finance department in budgeting exercises and financial planning activities ensuring resource allocation aligned well with organizational objectives. Work on RFPs to gain additional business for B2B organization.
- Developed successful go-to-market strategies that drove demand generation efforts across various channels.
- Strengthened internal communication practices between Sales, Marketing, and Operations departments for seamless collaboration on initiatives.
- Increased sales revenue by developing and implementing strategic sales plans and forecasts.
- Led initiatives to capture and expand on Mid-Market segment resulting in significant revenue growth and increased market share.
- Implemented strategic planning that boosted client acquisition and retention within Mid-Market contributing to the organizations financial performance.
Associate Director of Business Sales
Verizon
Cary, NC
06.2022 - 03.2024
- Mentored junior sales representatives, contributing to their professional development and success within the company.
- Collaborated with marketing team to develop targeted campaigns, resulting in increased lead generation and conversion rates.
- Coordinated with internal departments to ensure seamless delivery of products and services to clients, maintaining high levels of customer satisfaction and retention.
- Streamlined sales processes for improved efficiency, enabling faster response times to customer inquiries.
- Enhanced sales team performance by implementing strategic training programs and coaching methods.
- Optimized pricing structures based on market research findings, yielding greater profitability without sacrificing competitiveness or brand image.
- Leveraged social media platforms for networking purposes, connecting with potential leads and increasing brand visibility in target markets.
- Established a strong sales culture within the organization, fostering a competitive yet supportive environment for all team members.
- Expanded market reach by conducting comprehensive industry research and identifying potential growth opportunities.
- Recognized as a top performing Associate Director by winning president Cabinet two years consecutively.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
Client Executive - Mid Markets
Verizon
Cary, NC
05.2020 - 06.2022
- Led cross-functional teams to develop innovative strategies, driving business growth and profitability.
- Presented compelling sales pitches that demonstrated the value of our offerings in meeting client objectives successfully.
- Mentored junior team members, fostering a positive work environment and encouraging professional growth.
- Pioneer of the Verizon Emergency phone where business customers using VOIP have additional resources in the event of emergencies.
- Delivered consistent, high-quality service to ensure client satisfaction and retention.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services while maintaining high levels of satisfaction.
- Collaborated with internal departments to create integrated solutions that addressed complex client challenges effectively.
Sr. Account Executive
Verizon
Charlotte, NC
12.2018 - 05.2020
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Brought in over $100M in revenue while managing multiple high-profile accounts.
- Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
Relationship Manager
Coastal Federal Credit
Raleigh, NC
04.2013 - 12.2016
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Relationship Manager
KeyBank
Syracuse, NY
11.2011 - 04.2013
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Sales Executive Manager
AT&T
Syracuse, NY
01.2010 - 11.2011
- Organized regular training sessions to ensure a knowledgeable and motivated sales team.
- Streamlined sales processes for improved efficiency, enabling faster response times, and higher close rates.
- Collaborated with cross-functional teams to develop comprehensive solutions for clients, resulting in increased account sizes.
- Reduced client attrition rate through proactive account management strategies that identified potential issues before they escalated into problems.
- Conducted thorough market research to identify trends and stay ahead of the competition, making informed decisions on product development and pricing strategies.
- Boosted sales revenue by implementing innovative marketing strategies and refining sales techniques.
Education
Bachelor Of Communications - Leadership
Creighton University
Omaha, NESkills
- Industry Expertise
- Competitive Analysis
- Sales Process Improvement
- Sales training and leadership
- Sales strategy development
- Sales Reporting
- Revenue Growth
- Profitability Optimization
Timeline
Director of Sales and Business Development
Verizon
03.2024 - Current
Associate Director of Business Sales
Verizon
06.2022 - 03.2024
Client Executive - Mid Markets
Verizon
05.2020 - 06.2022
Sr. Account Executive
Verizon
12.2018 - 05.2020
Relationship Manager
Coastal Federal Credit
04.2013 - 12.2016
Relationship Manager
KeyBank
11.2011 - 04.2013
Sales Executive Manager
AT&T
01.2010 - 11.2011
Bachelor Of Communications - Leadership
Creighton University