Rachel Boles

• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

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• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed returns, exchanges and refunds in accordance with store policy.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Trained new employees on customer service, money handling and organizing strategies.
• Engaged with customers to effectively build rapport and lasting relationships.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Recorded accurate and efficient records in customer database.

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Monitored students' academic, social, and emotional progress and recorded in individual files.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Addressed behavioral and learning issues with parents and daycare management.
• Educated students in foundational concepts such as shapes, numbers, and letters.
• Allowed for ample outdoor discovery time in schedule each day.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Established positive communication with parents in daily conversation and formal conferences.
• Organized and supervised large and small group activities.

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• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
• Assessed student progress and provided feedback on educational development.
• Encouraged use of technology to support student learning.
• Created safe and nurturing learning environment for preschoolers.
• Helped new preschool children get used to classes by giving one-on-one support.