Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Bostick

Maricopa,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Direct Care Staff

Brother's And Keepers Co
Gilbert, AZ
08.2022 - Current
  • Administered medication as directed by physician.
  • Documented youth progress and services performed, reporting changes in client condition to manager or supervisor.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.

Services/ Customer Service Specialist

Republic
Indianapolis
07.2021 - 03.2022
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Explained benefits, features and recommendations to maximize client retention
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Customer Relations Representative

Randstad (BMW)
Charleston, SC
11.2020 - 04.2021
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Logged call information and solutions provided into internal database.
  • Documented production information via daily system logs and discussed issues with management.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Rural Carrier Associate

United States Postal Services
Indianapolis
07.2019 - 10.2020
  • Distributed parcels and letters across 53.6-mile daily route of homes and businesses
  • Followed strict package safety standards to protect customers and team members
  • Collected mail from customers and brought back to facility for processing and sorting
  • Handled special issues independently, including missing postage and returned mail
  • Obtained receipts for registered and certain insured mail
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Indianapolis Metropolitan High School
Indianapolis, IN
08.2008 - 06.2012

Skills

Community integration

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Timeline

Direct Care Staff

Brother's And Keepers Co
08.2022 - Current

Services/ Customer Service Specialist

Republic
07.2021 - 03.2022

Customer Relations Representative

Randstad (BMW)
11.2020 - 04.2021

Rural Carrier Associate

United States Postal Services
07.2019 - 10.2020

High School Diploma -

Indianapolis Metropolitan High School
08.2008 - 06.2012

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