Rachel Bostick
Maricopa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Direct Care Staff
Brother's And Keepers Co
Gilbert, AZ
08.2022 - Current
- Administered medication as directed by physician.
- Documented youth progress and services performed, reporting changes in client condition to manager or supervisor.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
Services/ Customer Service Specialist
Republic
Indianapolis
07.2021 - 03.2022
- Documented customer correspondence in CRM to track requests, problems and solutions
- Upheld quality control policies and procedures to increase customer satisfaction
- Explained benefits, features and recommendations to maximize client retention
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Customer Relations Representative
Randstad (BMW)
Charleston, SC
11.2020 - 04.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Logged call information and solutions provided into internal database.
- Documented production information via daily system logs and discussed issues with management.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Rural Carrier Associate
United States Postal Services
Indianapolis
07.2019 - 10.2020
- Distributed parcels and letters across 53.6-mile daily route of homes and businesses
- Followed strict package safety standards to protect customers and team members
- Collected mail from customers and brought back to facility for processing and sorting
- Handled special issues independently, including missing postage and returned mail
- Obtained receipts for registered and certain insured mail
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Indianapolis Metropolitan High School
Indianapolis, IN 08.2008 - 06.2012
Skills
Community integration
Daily living activities
Work order review
Multitasking Abilities
Planning and Coordination
Timeline
Direct Care Staff
Brother's And Keepers Co
08.2022 - Current
Services/ Customer Service Specialist
Republic
07.2021 - 03.2022
Customer Relations Representative
Randstad (BMW)
11.2020 - 04.2021
Rural Carrier Associate
United States Postal Services
07.2019 - 10.2020
High School Diploma -
Indianapolis Metropolitan High School
08.2008 - 06.2012