Rachel Bray
Springfield,OR
Summary
Dynamic analyst with a proven track record at Umpqua Bank, bringing over six years of valuable experience in the banking industry. Recognized for excelling in technical documentation and leveraging expertise in Microsoft Office Suite and SharePoint. Notable for exceptional communication skills and a passion for continuous improvement. Prepared to enhance organizational communication through experience in creating user manuals, guides, and online help systems. Known for collaborative work approach and adaptability to dynamic project needs. Skills in technical writing, editing, and content management. Confident in ability to contribute to team and organizational success.
Overview
6
6
years of professional experience
Work History
WorkForce and Data Systems Analyst
Umpqua Bank
04.2022 - Current
- Provided support on system operations and troubleshooting
- Resolved malfunctions with systems and programs through troubleshooting
- Defined and documented scope of projects for distribution to team
- Researched and adopted new technologies to add value to existing offerings
- Analyzed large datasets to identify trends and patterns in customer behaviors
- Modeled predictions with feature selection algorithms
- Compiled, cleaned and manipulated data for proper handling
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Optimized organizational processes by effectively managing many departments schedules
Technical Writer
Umpqua Bank
10.2020 - 04.2022
- Analyzed developments in field to update policies and procedures within the bank
- Followed company policies and editorial guidelines to craft thorough, well-written content
- Worked closely with product managers and other departments to determine accuracy and completeness of technical documentation
- Edited and proofread technical documents for accuracy and consistency
- Provided design and administrative duties for internal websites
- Learned and adapted quickly to new technology and software applications
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated leadership skills in managing projects from concept to completion
- Carefully documented technical workflows in internal sites for education of newly hired employees
Treasury Management Services III
Umpqua Bank
01.2020 - 12.2020
- Performed banking, business administration and financial tasks to guarantee excellent service for clients
- Evaluated and negotiated contracts to procure favorable financial terms
- Designed and maintained financial models to identify and measure risks for the bank and business clients
- Reviewed service agreements, verified signatures and authority to eliminate risk
- Ensured documentation and procedures was compliant with audit standards
Treasury Management II Specialist
Umpqua Bank
05.2019 - 01.2020
- Provided assistance to Business Clients and Internal Partners with Treasury products and services
- Requires ability to do extensive research to resolve internal and external client matters
- Ability to multitask and complete tasks efficiently within a timely manner
- Followed all company policies and procedures to deliver quality work
- Evaluated customer needs and feedback to drive product and service improvements
Education
High School Diploma -
Thurston High School
Springfield, OR06.2014
Skills
- Excellent written and verbal communication skills
- Ability to process confidential work
- Interpret and handle routine matters in accordance with policy
- Technical documentation experience and editing skills
- Technical research proficient
- Excellent collaborative writing skills
- Many years of computer and technology experience
- Internal website design using SharePoint
- Strong ability to manage time to ensure projects are delivered on time and meet expectations
- Proficient in Microsoft Office Software including: Excel, Power BI, OutLook, PowerPoint, OneNote, Word, SurveyMonkey, SharePoint and SharePoint Infowise design
Timeline
WorkForce and Data Systems Analyst
Umpqua Bank
04.2022 - Current
Technical Writer
Umpqua Bank
10.2020 - 04.2022
Treasury Management Services III
Umpqua Bank
01.2020 - 12.2020
Treasury Management II Specialist
Umpqua Bank
05.2019 - 01.2020
High School Diploma -
Thurston High School
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