Rachel Brecht
Hiawatha,IA
Summary
Hi I'm Rachel! With several years of experience in customer service, I have developed a strong passion for helping others and ensuring a positive experience for every customer. My background includes roles in retail, serving, and office assistanting where I honed my skills in communication, problem-solving, and conflict resolution. I thrive in fast-paced environments and enjoy building rapport with customers, understanding their needs, and providing tailored solutions. I’m excited to bring my dedication to exceptional service and my proactive approach to your team!
Overview
5
5
years of professional experience
Work History
Office Assistant
Ahmann Companies
08.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Reviewed files, records and other documents to obtain information to respond to requests.
Assistant Manager
The Buckle
08.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Server
La Cantina
05.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Barista
Starbucks
03.2020 - 05.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Associate of Arts - Business Management
Kirkwood
Cedar Rapids, IA12.2024
High School Diploma -
Springville Highschool
Springville, IA05.2023
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Verbal Communication
- Professional and mature
- Strong Problem Solver
Awards
Top Seller Award at The Buckle- December 2023
Top Seller Award at The Buckle- January-May of 2024
Teammate of the Season 2023-2024
Top 3 of my High school Class
National Honors Society
Team Captain of the Volleyball Team 2022-2023
Honor Roll all year of High School
Timeline
Office Assistant
Ahmann Companies
08.2024 - Current
Assistant Manager
The Buckle
08.2022 - 08.2024
Server
La Cantina
05.2022 - 09.2022
Barista
Starbucks
03.2020 - 05.2022
Associate of Arts - Business Management
Kirkwood
High School Diploma -
Springville Highschool
Similar Profiles
Jill FranciscusJill Franciscus
Senior Designer/Client Services Representative at Ahmann DesignSenior Designer/Client Services Representative at Ahmann Design
Jill FranciscusJill Franciscus
Senior Designer/Client Services Representative at Ahmann DesignSenior Designer/Client Services Representative at Ahmann Design
Daniel McLaranDaniel McLaran
Commercial Plumbing & HVAC Estimator / Project Man at DMS Companies, Inc. Dba Hernandez CompaniesCommercial Plumbing & HVAC Estimator / Project Man at DMS Companies, Inc. Dba Hernandez Companies
Kathryn RailsbackKathryn Railsback
Assistant Clinical Supervisor at Balance AutismAssistant Clinical Supervisor at Balance Autism
Joe StephensJoe Stephens
Ecommerce Marketing Associate at West MusicEcommerce Marketing Associate at West Music