Summary
Overview
Work History
Education
Skills
References
Timeline
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RACHEL BROOKS

Mt. Laurel,NJ

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

15
15
years of professional experience

Work History

Maintenance Coordinator

Inductotherm Corp.
Rancocas, NJ
10.2022 - Current
  • Assisted in the development of preventive maintenance schedules for all departments.
  • Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
  • Coordinated with external vendors for repair services when necessary.
  • Verified that all relevant documents such as permits, licenses, inspection reports., were up-to-date before any work was performed.
  • Developed comprehensive strategies for improving overall efficiency in maintenance processes.
  • Determined strengths and weaknesses of team members and assigned tasks according to skill level.

Clinical Care Coordinator

Docuvitals
Mount Laurel, NJ
04.2021 - 10.2022
  • Accurately logging patient information into the database.
  • Ensuring new patients are properly assigned to their correct care coordinator in the portal, making adjustments as necessary, confirming receipts of fee slips for tracking purposes.
  • Updating patient's blood pressure reports daily and tracking blood pressure trends.
  • Engaging in customer support by answering questions regarding blood pressure concerns or device troubleshooting.
  • Monitoring multiple portals for crisis patients and instructing them on what to do in the case of a medical emergency.
  • Faxing patients reports to their primary physician/cardiologist.
  • Providing patients with helpful tips and valuable information on lowering their blood pressure and maintaining good cardiac health.

Pet Groomer

CHOW DOWN PET SUPPLIES
Pagosa Springs, CO
04.2020 - 09.2020
  • Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
  • Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
  • Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and basic shave-down services.
  • Supported animal health by keeping areas clean, neat and properly sanitized.

Home Health Aide

HOME HEALTH AID PEOPLE CARE HEALTH SERVICES
Alamosa, CO
03.2020 - 09.2020
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

TECHNICAL SUPPORT STELLAR

MLS
Maitland, FL
04.2019 - 09.2019
  • Assisted realtors with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Assisted realtors in navigating the MLS, posting their listings, billing inquiries, troubleshooting and general account questions.

SALON MANAGER

SPLISH SPLASH
Mount Dora, FL
10.2015 - 09.2019
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Addressed customer problems quickly and according to service standards.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Scheduled employees and oversaw customer appointment calendar.
  • Consulted with customers to understand needs and recommend professional grooming services.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.

SALON MANAGER

PAWS & EFFECT
Eustis, FL
03.2011 - 10.2015
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.

SALON MANAGER

POSH PETS
Cherry Hill, NJ
01.2010 - 02.2011
  • Consulted with customers regarding style objectives and upcoming events.
  • Monitored business and personal expenses with Kennel Connection and Clover.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.

Education

High School Diploma -

Lenape High School
Medford, NJ
06.2002

Lake Sumpter College
Leesburg, FL

Skills

  • Time Management
  • Verbal and Written Communication
  • Critical Thinking
  • Clinical Documentation
  • Patient Relations
  • Patient Records Administration
  • Patient Care
  • Decision Making
  • Multitasking
  • Client Relations

References

Natalie Hedberg, (Owner) Paws & Effect (352) 357-0200

Jose Baquero (Supervisor) Stellar MLS (407) 491-4442

Patricia Hyes, (Owner) Splish Splash Pet Grooming (407) 285-3523

Shay Tjelmeland, (Head Groomer) Chow Down Pet Supplies (970) 903-1741

Julie Halef (LPN) Docuvitals (201) 755-7704

Timeline

Maintenance Coordinator

Inductotherm Corp.
10.2022 - Current

Clinical Care Coordinator

Docuvitals
04.2021 - 10.2022

Pet Groomer

CHOW DOWN PET SUPPLIES
04.2020 - 09.2020

Home Health Aide

HOME HEALTH AID PEOPLE CARE HEALTH SERVICES
03.2020 - 09.2020

TECHNICAL SUPPORT STELLAR

MLS
04.2019 - 09.2019

SALON MANAGER

SPLISH SPLASH
10.2015 - 09.2019

SALON MANAGER

PAWS & EFFECT
03.2011 - 10.2015

SALON MANAGER

POSH PETS
01.2010 - 02.2011

High School Diploma -

Lenape High School

Lake Sumpter College

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