Rachel Burns
Fowler,OH
Summary
I am a dynamic and motivated professional with a Bachelor's Degree in Human Development & Family Science and a Minor in Health, Environment, Risk, and Science Communication from The Ohio State University, with years of experience in fast-paced, detail-oriented environments. I am passionate about fostering positive relationships and enhancing community well-being. In addition, I am dedicated to continuous learning and professional growth, ready to make a meaningful impact while contributing effectively to a new team. I have a proven ability to adapt and excel in diverse situations, ensuring the delivery of high-quality outcomes.
Overview
4
4
years of professional experience
Work History
PCA
LIFE-NWPA
Sharon, PA
05.2024 - 02.2026
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored health status, documenting changes and reporting concerns to nursing staff promptly.
- Provided emotional support and companionship, fostering positive relationships with clients.
- Trained new staff on caregiving techniques, ensuring adherence to safety protocols and best practices.
- Maintained accurate records of client care activities, ensuring compliance with regulatory requirements.
- Collaborated with multidisciplinary teams to improve care strategies and enhance client outcomes.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Seasonal Receptionist
Pediatric Associates of Warren
01.2023 - 01.2023
- Greeted and assisted patients, ensuring a welcoming environment at front desk.
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments using electronic health record (EHR) system, optimizing patient flow.
- Verified patient insurance information and collected co-payments accurately before visits.
- Maintained organized filing system for patient records, enhancing retrieval speed and accuracy.
Seasonal Receptionist
Vlad Pediatrics
01.2022 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Bachelor's Degree - Human Development & Family Science, Health, Environment, Risk, & Science Communication
The Ohio State University
Columbus, OH05-2025
Valedictorian -
Joseph Badger High School
05-2021
Skills
- Flexible
- Ability to Communicate Effectively
- Compassionate & Personable
- Client advocacy
- Team collaboration
- Detail-Oriented
Timeline
PCA
LIFE-NWPA
05.2024 - 02.2026
Seasonal Receptionist
Pediatric Associates of Warren
01.2023 - 01.2023
Seasonal Receptionist
Vlad Pediatrics
01.2022 - 01.2022
Bachelor's Degree - Human Development & Family Science, Health, Environment, Risk, & Science Communication
The Ohio State University
Valedictorian -
Joseph Badger High School