Rachel Campbell
Westlake
Summary
Dynamic Patient Service Specialist with a proven track record at Cleveland Clinic, recognized with 25 appreciation awards. Expert in appointment scheduling and insurance verification, delivering exceptional customer service. Adept at conflict resolution and maintaining patient confidentiality, ensuring a positive experience even in high-pressure situations. Committed to enhancing patient care and operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
04.2022 - Current
- Assisted patients with appointment scheduling and inquiries, enhancing overall service experience.
- Managed electronic health records to ensure accurate patient information access.
- Supported front desk operations by greeting patients and verifying insurance details efficiently.
- Transcribe lab orders
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Gym Manager
Anytime Fitness
04.2013 - Current
- Trained employees on general procedures, gym rules and duties.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
Education
High School Diploma -
Westlake
OhioSkills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Customer service
- Patient registration
- Conflict resolution
- Friendly and outgoing
- Flexible schedule
- Phone and email etiquette
- Policy understanding
- 25 Cleveland Clinic Appreication Awards
Timeline
Patient Service Specialist
Cleveland Clinic
04.2022 - Current
Gym Manager
Anytime Fitness
04.2013 - Current
High School Diploma -
Westlake
Similar Profiles
ALICIA STANZIANOALICIA STANZIANO
CLIENT PROGRAM MANAGER at THE CLINIC BY CLEVELAND CLINICCLIENT PROGRAM MANAGER at THE CLINIC BY CLEVELAND CLINIC
Beth ShinskyBeth Shinsky
Laboratory Technician IV - Manual Hematology at Cleveland ClinicLaboratory Technician IV - Manual Hematology at Cleveland Clinic
Samuel E GuillenSamuel E Guillen
Patient Transport Supervisor at Cleveland ClinicPatient Transport Supervisor at Cleveland Clinic
Toshia PetersonToshia Peterson
MEDICAL ASSISTANT at Cleveland ClinicMEDICAL ASSISTANT at Cleveland Clinic
Maggie BastaMaggie Basta
National Sales Manager at Zephyr Solutions LLCNational Sales Manager at Zephyr Solutions LLC