Rachel Canales

• Assisted physicians with patient examinations and medical procedures.
• Collected and documented patient medical histories and vital signs accurately.
• Coordinated laboratory tests and communicated results to patients promptly.
• Trained new staff on office procedures and patient care standards effectively.
• Administered injections, medications and treatments as directed by the physician.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Administer Strep, HCG pregnancy, flu.
• Wound care and suture removal.

• Insurance authorization and verification,

reimbursement and referrals

• Administer Strep, HCG pregnancy, Flu, Hemoccult, and Mono tests
• Direct Patient Care
• Wound Care and suture removal
• Prepare patients for examinations.
• Prepares exam and treatment rooms with necessary instruments
• Provides ambulation training (wheelchair, walker, cane and crutches)
• Insurance authorization and verification, reimbursement and referrals
• Minor Office Surgical Procedures
• EKG administration and accurate electrode placement.
• Anatomy and Physiology Trained
• Assisted with patient intake and recorded medical histories and vital signs.
• Administered injections and patient EKG's.
• Supported physicians and nurses during patient examinations by preparing rooms and handling instruments.
• Collected and processed laboratory specimens, ensuring accurate labeling and processing.
• Performed administrative tasks such as scheduling appointments, managing patient records, and phone inquiries.

• Delivered exceptional customer service by greeting guests warmly, seating them, and verifying order accuracy to ensure a positive dining experience.
• Engaged with guests to address inquiries and ensure satisfaction with food quality and overall service.
• Answered phone calls, handled guest reservations, and managed to-go orders efficiently.
• Collaborated with team members to maintain smooth operations during shifts, assisting in various roles as needed.
• Responded to guest complaints with professionalism, resolving issues promptly to enhance customer satisfaction.
• Supported administrative tasks, including overseeing staff performance and ensuring adherence to company policies.