Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Carlson

Blaine,US

Summary

Member Services Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and attention to detail.

Overview

6
6
years of professional experience

Work History

Member Service Representative

HealthPartners
Bloomington, Minnesota
10.2024 - Current
  • Resolved customer service inquiries regarding claim status, benefits, coverage information, and payment details.
  • Handled customer inquiries regarding insurance policy coverage details and authorization status updates.
  • Maintained detailed records of all communication with customers, providers, and internal departments.
  • Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
  • Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
  • Assisted members with inquiries regarding health plans and services.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.

Marketing Internship

Polk County Family Resource Centers
Crookston, US
06.2024 - 09.2024
  • Coordinated intake processes to assess family needs and connect them with resources.
  • Assisted in the preparation of financial reports for management review.
  • Managed personal workload effectively, meeting deadlines and exceeding expectations.
  • Compiled data from multiple sources into comprehensive spreadsheets for analysis.
  • Investigated products or markets to determine areas for opportunity.
  • Maintained a high level of accuracy when entering data into the system.
  • Operated POS systems and input information into company computer programs.

Team Member

Target
Blaine, US
09.2019 - 09.2024
  • Trained new staff on customer service protocols and systems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Bachelor of Science (B.S.) - Business Management

University of Minnesota Crookston
Crookston, MN, US
12.2024

Associate in Arts (A.A.) - Business

Anoka Ramsey
Minnesota
12.2022

Skills

  • Health insurance
  • Financial reporting
  • Billing support
  • Coverage determination
  • Data entry accuracy
  • Customer service
  • Microsoft office expertise
  • Complex problem-solving
  • Excellent communication
  • Time management

References

References available upon request.

Timeline

Member Service Representative

HealthPartners
10.2024 - Current

Marketing Internship

Polk County Family Resource Centers
06.2024 - 09.2024

Team Member

Target
09.2019 - 09.2024

Bachelor of Science (B.S.) - Business Management

University of Minnesota Crookston

Associate in Arts (A.A.) - Business

Anoka Ramsey

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