Rachel Casey
Farmington,CT
Summary
Organized, self-motivated, detail-oriented professional with 15+ years of experience fulfilling daily F&B requests, relaying appropriate information, and delivering personalized customer service while exhibiting the ability to work well within fast-paced settings and having proven success in building instant positive rapport with customers. Adept at understanding unique customer preferences to suggest and upsell company service and boost overall sales using product/service knowledge.
Overview
17
17
years of professional experience
Work History
SERVER / BARTENDER
Max's Oyster Bar
West Hartford, CT
10.2017 - Current
- Uphold professional, friendly, and positive attitude while interacting with approximately 75 customers per day and delivering exceptional customer service to enrich in-restaurant experiences
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
SERVER / BARTENDER
Apricots Restaurant
Farmington, CT
02.2014 - 10.2017
- Communicated with kitchen staff for correct and timely delivery of customer orders to maintain efficient and seamless service time.
- Supported needs of 30 person wait staff who attended to specific needs of countless customers daily for Apricots Restaurant with social relevancy and intentionality.
SERVER / BARTENDER
Monaco's
Winsted, CT
05.2007 - 02.2014
- Greeted incoming customers to present menus and relay appropriate information regarding restaurant dishes and specialties to assist with decision-making processes.
Education
Some College (No Degree) - Nursing
Northwestern Connecticut Community College
Winsted, CTMEDICAL CODING AND BILLING -
Tunxis Community College
Farmington, CT01.2024
Skills
- Restaurant Operations
- Customer Service & Satisfaction
- Cash Handling
- POS System
- Front-Desk Support
- Sales
- Upselling Techniques
- Suggestive Selling
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Conflict and Complaint Resolution
- Courteous Phone Demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
SERVER / BARTENDER
Max's Oyster Bar
10.2017 - Current
SERVER / BARTENDER
Apricots Restaurant
02.2014 - 10.2017
SERVER / BARTENDER
Monaco's
05.2007 - 02.2014
Some College (No Degree) - Nursing
Northwestern Connecticut Community College
MEDICAL CODING AND BILLING -
Tunxis Community College