Katelyn Frank
Homestead Taproom and Kitchen
Canal Winchester,OH
1
Language
6
years of professional experience
Dedicated Hospitality Management student with hands-on experience in various roles, including serving and bartending. Proven organizational and communication skills enhance customer interactions and foster positive guest experiences. Eager to leverage hospitality expertise in Event Planning and Management.
Work History
Server / Bartender
3 Years 4 Months- Delivered attentive, personable service, fostering welcoming experiences for guests.
- Provide attentive and personable service while creating a welcoming experience for guests.
- Resolved customer inquiries and concerns professionally, enhancing overall guest satisfaction.
- Prepare and serve beverages while following food safety and responsible alcohol-service practices.
- Handle customer inquiries and concerns professionally while working to ensure guest satisfaction.
- Facilitated effective communication with guests, coworkers, and management, ensuring smooth daily operations.
- Maintain attention to detail while balancing multiple responsibilities during busy service periods.
Host / Food Runner
1 Year 5 Months- Welcomed guests and created a positive first impression through friendly and professional service.
- Facilitated guest seating and optimized customer flow during peak service periods.
- Delivered food accurately and efficiently while maintaining presentation and quality standards.
- Coordinated with servers, kitchen staff, hosts, and management to ensure seamless service.
- Responded to guest questions and requests while providing attentive customer service.
- Collaborated with team members to maintain high service standards in a fast-paced hospitality environment.
Cashier
3 Months- Delivered friendly, efficient customer service to enhance guest experience in fast-paced restaurant.
- Provided friendly and efficient customer service in a fast-paced restaurant environment.
- Addressed customer questions and guided guests with menu selections to improve satisfaction.
- Maintained a clean, organized, and welcoming front-of-house environment.
- Coordinated with coworkers to ensure smooth service during peak periods.
- Followed food safety and sanitation procedures.
Education
Bachelor’s Degree - Hospitality Management, Communications
- Minor in Communications
- Expected Graduation: Spring 2027
High School Diploma
Skills
Customer Service
Guest Relations
Inquiry management
Food Safety
Food Service
Restaurant Operations
Event Planning & Hospitality
Organizational Skills
Scheduling expertise
Multitasking
Time Management
Problem Solving
Collaboration skills
Communication
Community Engagement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Server / Bartender
Homestead Taproom and Kitchen
06.2023 - CurrentRead More
Host / Food Runner
BrewDog
03.2021 - 08.2022Read More
Cashier
Panda Express
01.2021 - 04.2021Read More
Canal Winchester High School
High School Diploma
Read More
Ohio University
Bachelor’s Degree from Hospitality Management, Communications
Read More