Rachel Chastain
Collierville,TN
Summary
Experienced in administrative management, organized Office Manager excelling at prioritizing projects and effectively multitasking to achieve project goals. Methodical and detail-oriented approach, thriving as a team player with expertise in team leadership and retention.
Overview
15
15
years of professional experience
Work History
Office Manager
Proactive Heart and Vein
12.2023 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance quarterly and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by implementing successful corrective actions.
- Assisted in organizing and overseeing assignments across departments
- Cultivated positive rapport with fellow employees and patients to boost company morale and promote retention.
- Payroll
- Maintained Medicare standards/guidelines
- Assist with company social media/marketing strategies
- Organize and conduct interviews as well as maintain employee records
Emergency Room Unit Coordinator
Methodist Lebonheur Healthcare
08.2018 - 01.2024
- Handled scheduling medical tests, appointments and transportation for patients.
- Organized files, correspondence and records and followed up on pending matters.
- Maintained complete and accurate medical records for patients.
- Physician/patient liaison
- Answered phone calls and messages for 10+ physicians
- Greeted and interacted with patients to provide information, answer questions and assist with patient care
Office Manager
Janna Hacker and Associates
05.2010 - 08.2018
- Successfully managed 34 therapists along with clinic staff
- Lead in implementing EMR/EHR system
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Contracting and credentialing
- Developed and implemented office policies and procedures
- Formulated growth objectives for the company
- Scheduled appointments
- Verification of insurance benefits, claims, appeals, and coding
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor Of Science - Chemistry
University of Memphis
Memphis, TN05.2012
High School - undefined
Collierville High School
Collierville, TN05.2008
Skills
- Leadership
- Time management
- Self-starter
- Conflict Resolution
- Manage Social Media platforms
- HIPAA Certified
- Staff retention
- Policy development
Timeline
Office Manager
Proactive Heart and Vein
12.2023 - Current
Emergency Room Unit Coordinator
Methodist Lebonheur Healthcare
08.2018 - 01.2024
Office Manager
Janna Hacker and Associates
05.2010 - 08.2018
High School - undefined
Collierville High School
Bachelor Of Science - Chemistry
University of Memphis
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