Rachel Clem
Chattanooga,TN
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with coworkers. Proven track record in building and maintaining relationships with diverse range of stakeholders within dynamic and fast-paced settings.
Overview
19
19
years of professional experience
Work History
Coach, Business Sales Support
T-Mobile
01.2021 - Current
- Worked with CEMs and Sales Operations to help built out processes and policies during transition of taking over another department. Continue to work on building policies and procedures to ensure customer and sales success.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Specialist, Business Sales Support
T-Mobile
01.2016 - 01.2021
- Worked Legacy Sprint Integration Command Center as a Lead to assist Sales and Sales Support with the transition of the merger.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer Service Rep, Business Care
T-Mobile
01.2014 - 01.2016
- Performed in the top of my department and received multiple awards for my performance.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Customer Service Rep, General Care
T-Mobile
01.2006 - 01.2014
- Piloted multiple new programs along with assisting the adoption and training of the new programs/systems.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Education
High School Diploma -
Ridgeland High School
Rossville, GA05.2002
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- CRM (Salesforce)
- Complex Problem-Solving
- Team Training and Development
- Verbal and written communication
- Samson
- Account Hub
- Microsoft Programs
- SAP
Timeline
Coach, Business Sales Support
T-Mobile
01.2021 - Current
Specialist, Business Sales Support
T-Mobile
01.2016 - 01.2021
Customer Service Rep, Business Care
T-Mobile
01.2014 - 01.2016
Customer Service Rep, General Care
T-Mobile
01.2006 - 01.2014
High School Diploma -
Ridgeland High School
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