Rachel Conklin
Shohola,PA
Summary
Results-driven manager and trainer with expertise in interpersonal communication and adaptability in fast-paced environments. Demonstrated success in enhancing team collaboration and customer satisfaction through effective communication strategies. Proficient in contact center software and Microsoft Office, with a strong track record of managing multiple projects simultaneously.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Mirabito Convenience Store
Milford, PA
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed daily financial paperwork and audits; monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment while also ensuring their compliance to company policies.
- Created weekly schedules for all company employees.
- Implemented quality assurance checks that improved service consistency and reduced customer complaints.
Resort Operations Team Lead
LEGOLAND New York Resort
Goshen, NY
05.2023 - 01.2025
- Led daily team operations to enhance productivity and improve performance.
- Managed “skeleton crew” on short staffing days- ensuring that all safety critical positions were adequately manned and all other positions met customer demands.
- Facilitated training sessions for team development, increasing skill levels.
- Enhanced customer satisfaction by resolving issues promptly and efficiently, all with a smile!
- Directed team efforts to achieve operational objectives and maintain quality standards.
Keyholder
Mirabito Convenience Store
Milford, PA
02.2022 - 04.2023
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Developed strong relationships with customers by actively conversing about their needs and preferences.
Education
Bachelor in Science - Business Management
State University of New York at New Paltz
New Paltz, NY12.2024
Associate in Science - Business Administration
State University of New York at Orange County
Middletown, NY08.2023
Skills
- Staff coaching and training
- Scheduling
- Financial management
- Microsoft Office proficiency
- Sales monitoring
References
References available upon request.
Timeline
Assistant Manager
Mirabito Convenience Store
01.2025 - Current
Resort Operations Team Lead
LEGOLAND New York Resort
05.2023 - 01.2025
Keyholder
Mirabito Convenience Store
02.2022 - 04.2023
Bachelor in Science - Business Management
State University of New York at New Paltz
Associate in Science - Business Administration
State University of New York at Orange County
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