RACHEL CONNER
Lady Lake
Summary
Dedicated, self-motivated manager with extensive industry experience. I have a proven track record prioritizing the guest experience and exceeding sales targets, I have experience stepping into roles and quickly making positive changes to drive growth. Transformational team leader skilled in coaching, mentoring, and developing talent to drive business growth and success. I’m committed to creating a culture where all employees feel valued and respected. I bring forth valuable insights and expertise which makes me a strong asset for Ulta Beauty.
Overview
28
28
years of professional experience
Work History
Services Experience Manager
Ulta Cosmetics
10.2020 - Current
- Fostered a high performing team by coaching and developing. Holding monthly touch bases to set specific, measurable, achievable, relevant, and time-bound goals.
- Developed and implemented strategies for improving customer experience.
- Managed daily operations including scheduling and assigning tasks.
- Built relationships with brand partners to facilitate collaboration on events to drive growth.
- Led a team in executing the # 1 Estee Lauder Christian Ponce National Artistry Event in the country.
- Provided leadership, insight and mentoring to newly hired talent.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions.
- Executed performance appraisals, identifying wins, opportunities for improvement, and delivering feedback.
- Managing a Services Team that exceeded the $7,500 average milestone to obtain a Guest Coordinator, an Elite Stylist achieving the 100k milestone, and Salon achieving #1 percent to budget in 2023.
Prestige Sales Manager
Ulta Beauty
10.2007 - 10.2020
- Implemented strategies to increase Prestige Product Sales, increasing our Guest Loyalty program and optimizing all store operations.
- Led and mentored a team of Beauty Advisors facilitating training, and delivered touch bases to set clear performance expectations, and establish individual career goals.
- Recruited and trained a high-performing team fostering effective communication and collaboration embodying the Ulta Beauty brand.
- Built strong brand partnerships collaborating on and executing events to meet and exceed sales targets.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Managed the inventory ordering process within budgetary constraints while ensuring stock availability and analyzed customer feedback to implement improvements in service delivery.
- Managed store’s daily business, including opening and closing procedures, and maintained precise cash handling records.
Client Supervisor
Embarq
03.2006 - 10.2007
- Managed customer accounts across the U.S. within the Resolutions Department, ensuring efficient solutions of issues and complaints.
Lancôme Counter Manager
Belk Department Store
03.1997 - 03.2006
- Advanced from Sales Consultant to Business Manager, where I managed sales, customer service, inventory control, and merchandising.
- Trained and supervised Beauty Advisors, establishing clear goals and motivating the team to meet sales targets.
- Prepared daily and weekly reports on sales performance, returns, damages, and transfers to ensure operational efficiency.
Education
Lisa Maile Acting School
Winter Park, FLLake-Sumter Community College
Sumterville, FLHigh School Diploma -
South Sumter High School
Bushnell, FLSkills
- Communication
- Team leadership and development
- Performance management
- Strategic planning and data driven decision making
- Customer-centric thinking
- Operational efficiency
- Performance management
- Product knowledge and industry expertise
- Collaboration
- Conflict resolution
- Empathy and active listening
- Event execution
Timeline
Services Experience Manager
Ulta Cosmetics
10.2020 - Current
Prestige Sales Manager
Ulta Beauty
10.2007 - 10.2020
Client Supervisor
Embarq
03.2006 - 10.2007
Lancôme Counter Manager
Belk Department Store
03.1997 - 03.2006
Lisa Maile Acting School
Lake-Sumter Community College
High School Diploma -
South Sumter High School
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