Topi Climer
People Leader
Palmetto,FL
Summary
Strategic, empathetic, and people-first leader with 10+ years of experience driving operational excellence, talent development, and cross-functional collaboration across complex environments. Process driven with proven ability to build inclusive, high-performing cultures through strategic coaching, initiatives, and scalable best practices. Recognized for turning around underperforming teams, mentoring future leaders, and delivering results aligned with enterprise objectives.
Overview
18
18
years of professional experience
Work History
Services Experience Manager
Best Buy
08.2018 - Current
- Managed 5+ leaders and supported 100+ technicians across market; identified performance gaps through data and team insights
- Coached underperforming teams, driving adoption of tailored strategies and market-wide improvements
- Led accountability conversations and modeled enterprise-aligned coaching and recognition practices
- Designed and launched Marketplace Development Program to build leadership bench and promote mobility
- Built cross-functional partnerships to align culture, strategy, and execution across silos
- Set high performance standards and delivered targeted coaching to elevate team excellence
- Developed and executed fulfillment strategies aligned with enterprise OKRs
- Used analytics to guide decisions and drive operational improvements
- Owned P&L for multi-unit team, optimizing costs and scaling revenue through strategic planning
Senior Specialist, Employee Relations
Best Buy
01.2016 - 07.2018
- Primary ER contact across departments; led investigations, coached leaders, and delivered policy-based guidance
- Drafted corrective action and separation documents with clarity and transparency
- Trained leaders up to marketplace director on SOPs and risk mitigation to ensure consistent, compliant practices
- Strategic partner to leadership, aligning ER processes with enterprise standards and goals
- Handled sensitive cases with process discipline and sound judgment to ensure fair outcomes
- Collaborated with HR, Legal, and Ops to resolve escalations and protect brand integrity
Education
High School Diploma -
Helsinki International School
Helsinki, Finland05-2004
Skills
- Leadership and mentoring
- Organizational change management
- Cross-Functional Collaboration
- Strategic Planning
- Leadership skills development
- Mentorship & Peer Coaching
- Diversity & Inclusion Advocacy
- Designing effective fulfillment strategies
- Training & Enablement
- Operational process improvement
- Conflict Resolution & Investigations
- Demonstrated high-level performance in competitive settings
- Community engagement leadership
- Culture Champion
- Performance metrics analysis
- Empathy and active listening
Accomplishments
- Awarded “Top Gun” for Best Buy Leading Performance x 2
- Selected for “ Best Buy Achievers” for both performance and leadership
- Leadership recognized by Best Buy CEO Corie Barry
- Consistently ranked in Best Buy Home Services Top 10% RPD
Additional Highlights
- Inclusion & Belonging Captain for Territory 4; trained leaders in inclusive practices to advance company culture
- Led community engagement initiatives, including volunteer events like St. Jude and Cancer Survivor walks
- Coached leaders on performance, accountability, and recognition to elevate leadership effectiveness
- Trusted advisor to market leadership on HR, operational planning, and capacity strategy
Languages
Italian - Professional Working
Finnish - Casual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Services Experience Manager
Best Buy
08.2018 - Current
Senior Specialist, Employee Relations
Best Buy
01.2016 - 07.2018
High School Diploma -
Helsinki International School
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