Summary
Overview
Work History
Skills
Timeline
Generic

Brock Menard

Wisconsin Rapids,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Services Experience Manager

Best Buy
06.2023 - Current
  • Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Managed a high-performing team of service professionals, ensuring consistent delivery of exceptional customer experiences.
  • Identified areas for improvement in the customer journey, implementing targeted solutions for increased satisfaction levels.
  • Evaluated employee performance and provided feedback, leading to significant improvements in efficiency and productivity.

Sales Manager

Best Buy
08.2022 - 06.2023
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Sales Manager

Best Buy
10.2021 - 08.2022
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Sales Supervisor

Best Buy
07.2017 - 10.2021
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

Skills

  • Sales Support
  • Performance metrics analysis
  • Staff Training and Development
  • Client Needs Assessment
  • Service Strategy Development
  • Staff Management
  • Employee Development
  • Teamwork and Collaboration

Timeline

Services Experience Manager

Best Buy
06.2023 - Current

Sales Manager

Best Buy
08.2022 - 06.2023

Sales Manager

Best Buy
10.2021 - 08.2022

Sales Supervisor

Best Buy
07.2017 - 10.2021

Similar Profiles

CREATE PROFILE
Brock Menard